Viktorija Andriuskiene

Friendly, reliable and experienced customer service professional with over 15 years of experience in busy hospitality environments. Skilled in team supervision, cash handling, providing excellent customer service and working well under pressure. I am now looking for a new challenge and would like to move into a retail or customer-focused role in areas such as fashion, jewellery, beauty, cosmetics or general retail.

I am a quick learner, enjoy meeting people and would be happy to receive training in a new role, including reception work. I also run my own nail technician business, which has helped me develop strong client care, booking, social media and organisational skills.

Supervisor / Barista - CAMOCHA BISTRO, NEWRY - Newry

(2013-01 - 2025-01)

Worked for 12 years in a busy customer-focused bistro, progressing to a supervisory role and developing extensive experience in customer service, team management and day-to-day operations.

• Supervising staff and ensuring everyone completed their responsibilities to a high standard
• Training and supporting new members of staff
• Organising staff breaks and managing staff throughout shifts
• Opening and closing the premises
• Dealing professionally with customer enquiries and resolving issues
• Making sure customers received friendly and attentive service
• Cash handling and operating tills
• Preparing coffee and working as a barista
• Maintaining cleanliness and presentation throughout the premises
• Working efficiently during busy periods and remaining calm under pressure
• Supporting the wider team to ensure the smooth running of the business

Waitress / Bartender - TRINITY BAR, DUBLIN - Dublin

(2008-01 - 2013-01)

• Provided friendly and efficient customer service
• Took orders and served food and drinks
• Prepared and served drinks
• Handled cash and payments
• Worked as part of a busy team
• Maintained a professional and welcoming environment
• Worked efficiently during busy and demanding shifts

SELF-EMPLOYED NAIL TECHNICIAN - Self-Employed

(2023-01)

• Providing professional and friendly service to clients
• Managing client bookings and appointments
• Communicating with clients and responding to enquiries
• Handling payments
• Managing social media for the business
• Maintaining high standards of cleanliness and presentation
• Managing my own workload and appointments
• Building positive relationships with regular clients

Secondary Education - Naujosios Akmenės Ramuczių Gimnazija, Lithuania (2007-01)