Viv B

Compassionate, dedicated and highly organised professional with over 20 years' experience within the NHS, together with five years' experience as a Post Office Officer in Charge. Experienced in accurate administration, confidential record management, data entry, customer service and working calmly with people from a wide range of backgrounds. Highly confident using computer systems, maintaining accurate records, checking information and following policies and procedures.

I am approachable, reliable and professional, with a strong commitment to providing a welcoming and efficient service. I am keen to bring my strong administrative, communication and organisational skills to Peter's School as an Attendance Assistant and support the wider school office.

Health Records & Access to Records Clerk - NHS

Provided accurate and confidential administrative support within NHS Health Records and Access to Records services. Over 20 years' service.

• Used NHS computer systems to create, update and retrieve records, ensuring information was accurate and up to date
• Checked the quality and accuracy of scanned documents and maintained electronic records in line with procedures
• Managed filing, scanning and retrieval of confidential documentation, including records transferred to storage as services moved towards paper-light working
• Processed access to records requests carefully and confidentially, following established procedures and information governance requirements
• Updated patient records appropriately, including recording deceased notifications on NHS systems using the National Spine and ensuring associated paper records were filed correctly
• Worked with sensitive and sometimes difficult information while maintaining professionalism, discretion and attention to detail
• Communicated effectively with colleagues and service users and responded to enquiries in a helpful and respectful manner
• Frequently supported and trained new staff, helping colleagues understand procedures, systems and expected standards
• Suggested and shared ideas to streamline processes and improve the efficiency of the department
• Mental Health Champion for the department and First Aider, supporting colleagues and contributing positively to the workplace

Officer in Charge - Post Office

5 years of service.

• Managed day-to-day office and customer service operations, ensuring a professional and welcoming service
• Handled confidential customer information and financial transactions accurately and responsibly
• Dealt with face-to-face and telephone enquiries, resolving issues and providing clear information
• Maintained accurate records, completed administrative tasks and followed strict procedures
• Prioritised workloads, worked independently and remained calm and organised during busy periods
• Supported colleagues and ensured high standards of customer service and operational compliance

GCSEs - St Peter's School (1989 - 1995)

Health & Social Care - Peterborough Regional College (1995 - 1997)

AAT Accounting Technician, Levels 2 & 3 - Huntingdon Regional College (1999 - 2001)