Will Potter

Dedicated and detail-oriented Customer Service worker with previous experience. Excel at prioritizing, completing multiple tasks simultaneously, and following through to achieve goals. Acts to provide an ideal experience for all colleagues and customers alike.

12/0219 to 09/2021 Customer Assistant

M&S Colliers Wood – London

• Provided above all a positive shopping experience to all customers through attentive care and action 
• Processed product returns and disputes in a calm, professional manner to minimize customer dissatisfaction. 
• Maintain the standards of the M&S brand by maintaining a clean and well-stocked workplace 
• Work with many colleagues across the store in varying departments to meet the needs of the store 

Streatham ice and leisure Center – London

• Resolved customer queries and issues within the venue to ensure customer satisfaction 
• Created a warm environment to facilitate a positive customer experience, through attentive customer service. 
• Worked within a team to ensure the smooth operation of day-to-day transactions. 

Current Student at the University of Nottingham taking a Bachelor's degree in Chemistry.