Winnie Flanders

Highly organised and reliable professional with extensive experience across administrative support, personal assistant roles, customer service, and construction site coordination. Proven ability to manage fast-paced environments, support senior stakeholders, and maintain strong client relationships. A proactive team player with excellent communication skills, strong attention to detail, and a hands-on approach to problem-solving.

General Office Administration / Assistant Site Manager at HG Construction (2018-05 – 2026-03)

Worked across multiple large-scale construction projects in fast-paced environments, supporting both office and on-site operations.

• Managed general office administration and site documentation
• Coordinated meetings and liaised with clients, contractors, and project teams
• Supported Project Directors and senior management
• Distributed technical drawings and resolved on-site queries
• Assisted with snagging, build completion, and handover processes
• Worked closely with clients to ensure requirements were met
• Contributed to achieving project deadlines, including Practical Completion targets
• Student accommodation developments (up to 445 units)
• Residential developments (affordable and private housing)
• Multi-site experience including Stratford, Shoreditch, Brighton, Bermondsey, Tottenham, and Deptford

Healthcare Assistant at Town & County Homecare Ltd (2010-10 – 2015-12)

• Provided care for up to 15 service users in their own homes
• Delivered personal care including washing, dressing, and mobility support
• Administered medication and prepared meals
• Monitored wellbeing and reported changes in condition
• Built strong, compassionate relationships with clients

Customer Service Assistant at Waitrose (Bromley & Tonbridge) (2009-02 – 2010-10)

Delivered high-quality customer service in a busy retail environment.

• Assisted customers with queries and maintained store standards

Personal Assistant at Cushman & Wakefield Healey & Baker (1997 – 2003)

• Provided PA support to senior partners within consultancy and investment departments
• Managed diaries, meetings, and travel arrangements
• Organised large-scale events, functions, and conferences
• Handled audio typing and confidential documentation
• Promoted from Secretarial Assistant to PA role

Secretary/Personal Assistant at John Lewis Partnership (1988 – 1997)

Worked within Credit Management before progressing to PA role.

• Provided full secretarial support including audio typing and diary management
• Supported Head of Hard Furnishings in a dedicated PA capacity

Pitman & Pitman Advanced Secretarial Qualification – Bromley College

6 GCSEs – Hayes Secondary School, Bromley