AV Technician / IT Support Analyst at Arup (2026-03 – Present)
Provides Level 2, customer-focused AV and IT support across Arup's London offices and wider UK regional estate, acting as a main technology contact for meeting-room AV, hardware, software, peripherals and digital service issues. Delivers planned and ad-hoc room setups, scheduled live streams, responsive troubleshooting, remote diagnostics, preventative maintenance, commissioning support and technical advice for stakeholders while maintaining service continuity and business productivity.
- Delivers local AV support for two Central London offices and remote AV support across UK offices, covering responsive room support, planned in-room setup, ad-hoc user assistance, issue resolution and advice on meeting-room AV capabilities.
- Troubleshoots, maintains and supports conferencing systems, Microsoft Teams Rooms on Windows and Android, BYOD environments, displays, projectors, video walls, speaker systems, cameras, media bars, USB peripherals, DSPs, processors, matrix switchers, encoders/decoders, transmitters/receivers, room booking panels and associated cabling.
- Carries out regular room checks, preventative and responsive maintenance, fault diagnosis, hardware replacement, asset control, store-room management and support for third-party engineers during fixes, installations and upgrade activity.
- Delivers AV installation and upgrade projects, advises on requirements, supports implementation, tests newly commissioned installations and resolves complex issues through ServiceNow or third-party AV support, where required.
- Strengthened AV service delivery across Central London offices and the wider UK estate through proactive room checks, rapid troubleshooting, preventative maintenance and support for AV installations/upgrades.
1st Line Support Engineer at Department for Environment, Food & Rural Affairs (DEFRA) (2025-06 – 2025-08)
Provided EUC and service desk support within a central government environment, handling hardware, software, mobile device, access and remote support issues across Windows, iOS and macOS estates.
- Delivered consistent EUC support across a central government environment using ServiceNow, Intune, Azure, BitLocker, Zscaler and remote support tools to resolve user-impacting incidents and access/device issues efficiently.
Senior IPTV & AV Systems Engineer (Commercial Department) at Arsenal FC (2023-01 – 2025-06)
Led and supported IPTV and AV delivery across Arsenal FC, covering live broadcast and live streaming, digital signage, installations, infrastructure, testing, operational support and service resilience for match days, events and commercial activity.
- Owned IPTV and AV service delivery across Arsenal FC sites, providing 1st line, 2nd line and 3rd line support, proactive maintenance and incident/problem management for stadium systems, hospitality areas, corporate spaces and over 150 VIP boxes.
- Delivered live match-day and event operations by managing validations, media scheduling, encoders, audio settings and playout systems before, during and after fixtures, screenings, partner events and special projects.
- Supported broadcast, streaming and digital signage through IPTV, CMS and signage platforms, including live feeds, social streaming and rapid on-site messaging for customer information, safety guidance, advertising and commercial campaigns.
- Partnered with internal stakeholders, UEFA and suppliers to define requirements, deliver technical solutions and validate outputs for football fixtures, executive requests, corporate events and venue-wide activations.
- Supported commercial and brand activity by creating and delivering IPTV and AV content for sponsors and partners including Adidas and Emirates, helping maximise engagement, presentation quality and revenue opportunities.
- Created documentation and trained team members by producing operating guides for IPTV and signage systems and sharing knowledge with peers and junior staff to improve consistency and resilience across the service.
- Managed high-profile event delivery across Premier League, UEFA Champions League, Europa League, WSL, Women's Champions League, Academy fixtures, away-game screenings, partner events, community programmes and UEFA-hosted functions at Emirates Stadium.
- Handled confidential executive requests including signage and presentation support for senior leaders, team management, player-related activity, internal communications and brand launches.
- Contributed beyond core delivery through committee involvement supporting staff, charitable and fundraising events, reinforcing collaboration across the wider club environment.
- Successfully directed IPTV and AV delivery for Arctic Monkeys Live at Emirates Stadium, a three-night concert with more than 55,000 attendees per night, ensuring consistent service across screens, media playback, venue messaging and operational coordination.
- Owned and maintained robust IPTV and AV service delivery across Arsenal FC sites, effectively supporting match-day operations, commercial activations, executive requests and venue-wide signage across stadium systems, hospitality areas and more than 150 VIP boxes.
