Operations Manager at BEAM (2025-01 – Present)
- Lead operational delivery across council-funded housing services, balancing resident outcomes, property supply, partner relationships, contractual requirements and service quality.
- Manage delivery against high-volume outcome targets and use caseload/performance information to identify risks, unblock cases and keep delivery on track.
- Support the Brent contract, which is currently at 168 outcomes against a 240-outcome target due by August 2027, with the team forecasting potential completion significantly ahead of deadline.
- Build and maintain relationships with landlords, letting agents and council stakeholders; source PRS opportunities and match suitable stock to household and affordability requirements.
- Negotiate rents and landlord incentives, prepare cost-approval cases, assess affordability and coordinate tenancy progression, deposits, first-month rent and guarantor arrangements.
- Oversee property-readiness and compliance requirements including ASTs, EPCs, EICRs, Gas Safety documentation, proof of ownership and landlord/payment verification.
- Contribute to housing-supply development across multiple contract areas, including targeted landlord/property outreach for Oxford and Chelmsford.
- Coordinate additional contract-delivery requirements, including Social Value activity involving community partnerships, resident workshops, employability support and evidence/reporting.
- Act as a key escalation point for complex tenancy, landlord and resident issues, protecting partner relationships while working towards practical and commercially sensible resolutions.
Senior Caseworker at BEAM (2024-01 – 2025-01)
Promoted following strong delivery performance, taking on more complex cases and increased responsibility for tenancy progression, landlord liaison and problem solving.
- Consistently exceeded housing-outcome expectations, including delivering 38 tenancies against a target of 20 across two consecutive quarters.
- Supported residents through the full PRS journey: property search, viewings, affordability, negotiation, tenancy documentation, move-in and sustainment.
- Developed trusted relationships with landlords and agents and used negotiation to secure suitable homes within council funding and affordability parameters.
Caseworker at BEAM (2023-07-10 – 2024-01)
- Managed a portfolio of residents facing housing insecurity, creating practical housing plans and supporting them to secure sustainable private rented accommodation.
- Worked closely with local-authority teams, landlords and agents while maintaining accurate case records, clear communication and timely progression.
Administration Assistant at THE BOUNCE BACK PROJECT (2022-01 – 2023-01)
- Provided administrative and operational support within a social enterprise, coordinating events for 30+ attendees, travel, external suppliers, communications and day-to-day office requirements.
- Liaised with multiple organisations and stakeholders, managed competing priorities and supported smooth delivery of office and participant activities.
Corporate Receptionist at STANDARD CHARTERED BANK (2017-01 – 2019-01)
- Delivered front-of-house service in a global corporate environment, managing visitors, communications, meeting-room coordination and day-to-day reception operations.
Receptionist → Client Administration Assistant at JAMES HAMBRO & PARTNERS LLP (2016-01 – 2017-01)
- Progressed into client administration within six months; handled sensitive client data, supported quarterly valuations for 1,000+ clients and produced business documentation.
Care Worker / Hospitality / Team Leader at Westminster Homecare / Compass Group (2014-01 – 2017-01)
