Zainab

Highly adaptable and experienced individual with a strong background across customer service, retail, digital marketing, and office administration. Proven ability to work in fast-paced environments, manage customer relationships, and support business operations efficiently. Experienced in both in-person and online roles, with a track record of building a 10K+ audience through content creation and delivering high levels of customer satisfaction.

Reliable, organised, and confident handling multiple responsibilities across different industries.

Travel Agent & Social Media Manager - Wise Travel & Tours - Bury

(2025-07 - 2025-12)

• Booked travel tickets, processed payments and money transfers, and ensured accurate customer documentation.
• Managed customer enquiries via email and social media while supporting daily office administration.

Content Creator - Freelance

(2024-03)

• Built and managed a 10K+ audience, producing high-engagement beauty and skincare content across social platforms.
• Worked with multiple brands to deliver ad-style content aligned with briefs, deadlines, and brand guidelines.

Office Administrator - Job Store - Heywood

(2025-01 - 2025-05)

• Managed customer emails, records, and daily office administration tasks.
• Supported scheduling, data entry, and document organisation using Excel and internal systems.

Customer Service - Amazon

Production - Cranswick

Tutor – Maths & English - GCSE Tutor

Sales Assistant - Ruff Sports

Urdu Interpreter

Call Centre Agent

Cashier - McDonald's

Barista - Starbucks

A-Levels - Business, IT, Graphics - Holy Cross Sixth Form

GCSEs - Hazel Wood High School

Higher Level - Accounting & Finance (2026-09)