Zakariye Ibrahim

Approachable and dedicated customer service professional with experience in contact-centre sales, door-to-door sales, technical support, and retail service. Known for staying calm under pressure, communicating clearly, and being highly coachable. I actively seek feedback to improve performance and customer care.

I enjoy problem-solving, building customer trust, and delivering consistent service standards while working confidently as part of a team. I am now seeking a Customer Service Advisor role where I can continue developing while contributing positively to service quality and performance metrics.

Sales & Customer Service Advisor - Sky - Sheffield

(2025-04 - 2025-09)

• Handled high-volume inbound and outbound calls across sales, upgrades, billing, and technical enquiries
• Consistently resolved up to 100 customer issues per day while maintaining service quality standards
• Followed up with customers to ensure resolutions were effective and satisfaction remained high
• Built strong rapport by listening carefully and communicating clearly
• Worked to strict quality measures, compliance rules, and performance targets
• Regularly received coaching feedback and applied it to improve call handling, problem-solving, and tone

Door-to-Door Sales Representative - Elevare Strategies - Sheffield

(2025-01 - 2025-03)

• Engaged customers face-to-face to promote household services
• Developed confidence and communication skills through daily customer interaction
• Remained professional and resilient when handling objections or rejection
• Met performance expectations while following coaching to improve approach and customer rapport

Technical Assistant (Remote) - Hykl - Saudi Arabia

(2024 - 2024)

• Provided technical assistance and responded to support queries
• Contributed to web development work using HTML, CSS, and JavaScript
• Assisted in developing and testing AI agents within internal projects
• Adapted quickly to new systems and workflows with remote teams

Customer Service Assistant - Local Shop - Sheffield

(2023 - 2023)

• Served customers on tills, processed payments, and handled refunds
• Managed customer complaints with professionalism and empathy
• Maintained shop standards and supported busy team operations
• Built confidence dealing with a wide range of customer needs

GCSE - English Language (2023 - 2023)

GCSE - Mathematics (2023 - 2023)

Online Course - Computing Basics - Coursera (2024 - 2024)

Online Course - Web Development (HTML, CSS, JavaScript) - Udemy (2024 - 2024)