Zoë Shearn

Hospitality & Customer Service

Talent

WiganMember since September 23, 2026

Customer service & communicationFast learning & excellent memoryCocktail preparation & bar serviceOpening & closing proceduresPouring pints & table serviceTeamwork & reliabilityWorking efficiently under pressureTime managementHandling intoxicated or difficult customersMaintaining a professional, positive attitudeExcelAdobe Creative Suite

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Customer service & communicationFast learning & excellent memoryCocktail preparation & bar serviceOpening & closing proceduresPouring pints & table service

About

Friendly, reliable and enthusiastic Fashion Design student with several years of hospitality experience across pubs, restaurants and fast-paced customer service environments. Experienced in bar service, cocktail preparation, table service and working confidently with busy services and intoxicated customers. A fast learner with an excellent memory, strong communication skills and the ability to stay calm and professional under pressure.

Particularly enjoyed working as a barmaid and am keen to return to hospitality alongside university.

Experience

Barmaid at La Sentidos Loca Wigan (LSL) (2023 – 2024)

Prepared cocktails to tight deadlines during busy full-restaurant services.
Served cocktails, pints and other drinks while maintaining speed, consistency and quality.
Worked both opening and closing shifts and supported the smooth running of the bar.
Received strong customer feedback and positive reviews for cocktails and drinks.
Handled intoxicated and challenging customers calmly and professionally, helping maintain a positive and safe environment.
Quickly learned drinks recipes and procedures and adapted confidently during busy services.
Handled tills, cash, and card transactions accurately, including end-of-shift cash procedures.

Team Member at KFC Robin Park (2022 – 2023)

Worked for over a year in a fast-paced customer service environment.
Provided friendly and efficient service while working as part of a busy team.
Developed the ability to work quickly, stay organised and maintain service standards under pressure.
Handled tills, cash, and card transactions accurately, including end-of-shift cash procedures.

Waiting Staff at The White Lion Wrightington (2021 – 2022)

Served customers at the bar and provided table service in a busy pub environment.
Poured pints and supported the team in delivering friendly, efficient customer service.
Developed confidence communicating with customers and working at pace during busy periods.

Fashion Design Placement at SUMEC Manchester (2025 – 2026)

Worked professionally within a busy Manchester office environment, communicating with colleagues, clients and suppliers.
Managed multiple tasks, deadlines and projects while maintaining a high standard of organisation and attention to detail.
Gained experience in professional communication, meetings, administration, Excel and Adobe Creative Suite.