Zoe Williams

Communicating over phone & email Rescheduling, cancelling, and booking clients using Mindbody Messenger Inventory and stocking

Senior Client Services Associate/Front Desk at Clean Your Dirty Face, Denver LoHi (2023-09 – 2026-07)

• Communicating over phone & email
• Rescheduling, cancelling, and booking clients using Mindbody Messenger
• Inventory and stocking
• Doing laundry throughout the day
• Filing
• Cleaning the studio on a regular basis
• Selling memberships
• Checking clients in and out with enthusiasm and positivity
• Guiding coworkers
• Administering refunds

Social Media Manager at Bee Naturals Inc. (2023-01 – 2023-11)

• Create social media post graphics and captions
• Post social media posts to platforms like TikTok, Instagram, and Facebook
• Using Canva to create social media posts
• Using Notion to track posts that I've created
• Research engaging skincare topics as well as popular hashtags for each platform

Manager/Front Desk Receptionist/Sales Associate at Bee Naturals Spa (2022-08 – 2023-07)

• Opening and closing the cash drawer, as well as the shop
• Doing the books for the cash drawer
• Using the Square Point of Sale, as well as the Square Appointments system
• Rescheduling, canceling, and booking appointments
• Cleaning the shop on a regular basis
• Doing inventory and stocking
• Doing the laundry throughout the day
• Filling out daily appointment logs for the estheticians
• Calling/answering the phone to customers and clients

Crew Member at Boardwalk Waffles & Ice Cream (2020-08 – 2021-09)

• Making and serving waffles
• Scooping ice cream
• Cleaning the front of the house while on the job
• Stocking utensils, napkins, syrups, etc.
• Cashing people out
• Closing the shop

– Maplewood Richmond Heights High School (2019-08 – 2023-01)