Afroz Khan

Managing / Sales / Technical professional with 20+ years of experience

Talent

Accra, Greater Accra RegionMember since May 27, 2026

NegotiationLead GenerationElectronic Document Management

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NegotiationLead GenerationElectronic Document Management

About

A versatile and skilled Managing / Sales / Technical professional with experience in developing and improving the company Performance. An assertive sales official with outstanding interpersonal, communications, negotiation and people management skills. Positive & Self-Motivator.

Sincere and Committed to the Work. Ready to accept challenges with new work Environment. To be associated with an organization that would give scope to serve 20+ years of Experience and Knowledge in the field of Sales/Technical and provides opportunity to continuously update oneself in tune with the latest trend and be a part of successful team.

Experience

General Manager - Sify Telecom Tanzania Limited - Tanzania (Branches: Rwanda, Burundi & India)

(2019-11 - 2022-10)

Internet Service Provider – 4g LTE & Fiber Solutions

Oversee daily operations of the business unit or organization
Ensure the creation and implementation of a strategy designed to grow the business
Coordinate the development of key performance goals for functions and direct reports
Provide direct management of key functional managers and executives in the business unit
Ensure the development of tactical programs to pursue targeted goals and objectives
Ensure overall delivery and quality of the unit's offerings to customers
Engage in key or targeted customer activities
Oversee key hiring and talent development programs
Evaluate and decide upon key investments in equipment, infrastructure, and talent
Communicate strategy and results to the unit's employees
Report key results to CEO
Engage with Regional Heads in broader organizational strategic planning
All the ways to promote the New Company Social Media Promotion
Set targets, performance plans, and rigorous, objective standards for sales representatives
Meet with reps one-on-one weekly to review performance, progress, and targets
Deliver deep performance reviews for each individual rep once or twice per year
Coach individual sales representatives one-on-one through phone work and prospecting help sessions to help them improve sales performance
Participate in spontaneous sales call rides and planned field days
Counsel, support, discipline, and fire underperforming sales representatives
Develop a scalable sales process and ensure representatives adhere to it correctly
Ensure that reps use sales technologies, such as a CRM, correctly
Plan and implement training programs. Hold regular skills training sessions with internal or external sales trainers
Plan and preside over weekly sales team meetings
Hold team building events onsite or offsite
Recruit, select, onboard, and train new sales reps
In some cases, oversee regional and local sales managers
Motivate and engage the sales team with monetary and non-monetary (intrinsic) motivational tactics, such as sales contests, lucrative incentive packages, prizes, and public recognition
Unite the team: Ensure reps work as a positive unit and share their best practices
Set a good example for the team. Work according to company culture and values, prioritize ruthlessly, use good communication, and deliver results effectively
Managing customer needs
Maintain a deep understanding of customer needs and monitor their preferences
Resolve escalated customer issues and customer complaints regarding sales and service
Provide expertise when setting and adjusting pricing plans and discount rates
Provide advanced negotiation expertise
Connect company headquarters with customers and salespeople in the field
Managing the business
Determine and assign sales quotas, targets, and/or goals. Project and forecast annual and quarterly revenue and for one or more sales territories
Develop sales strategies to acquire new customers or clients
Track sales team metrics and share them with company leadership
Analyze sales data on sales results and develop plans to address performance gaps
Collaborate with marketing executives to develop lead generation plans
Prepare budgets and approve expenditures
Monitor competition, economic indicators, and industry trends
Advance one's own professional and technical knowledge by attending workshops and other educational trainings, participating in professional societies and industry networks, and reading professional and industry publications