Jasmine Ofori

Results-driven and organized Customer Relations Officer and Finance professional with over seven (7) years of progressive experience in revenue optimization, financial reporting, excellent customer service, financial account management, revenue performance monitoring and debt recovery within a regulated utility organization. Proven ability to improve revenue collection, reconcile complex accounts, support audit process, supervising and managing office activities. Strong background in building sustainable customer relationships, providing effective debt repayment strategies and utilizing computerized systems for payment processing and customer assistance.

Skilled in account reconciliation, financial analysis, audit preparation and customer relationship management with a consistent track record of meeting and exceeding revenue targets. Adept at leveraging technology and process improvements to enhance financial accuracy and service delivery. Committed to enhancing customer satisfaction and achieving organizational targets through innovative problem-solving and excellent communication skills.

Customer Relations Officer - Ghana Water Limited - Accra, Ghana

(2024-01)

• Perform weekly and month-end reconciliation across multiple accounts, improving reporting and reducing discrepancies.
• Monitor and analyze revenue performance contributing to improvement in collection efficiency.
• Support internal and external audits with documentations by preparing schedules and ensuring full compliance with financial procedures.
• Investigate billing discrepancies and process account adjustments maintaining integrity of financial data.
• Implement structured debt recovery strategies contributing to a significant reduction in arrears.
• Supervise billing operations, disconnections and reconnection to protect revenue streams.
• Manage key accounts to ensure timely billing and consistent payment compliance.
• Monitor and review revenue performance and make proposals for improving revenue collection and achieving targets.

Customer Care Assistant - Ghana Water Limited - Accra, Ghana

(2019-09 - 2023-12)

• Resolved customer billing discrepancies and account adjustment issues, improving customer confidence and data accuracy.
• Supervised daily operations of cashiers and meter readers ensuring accountability and efficiency.
• Maintained accurate cash books and prepared daily cash report supporting operational decisions.
• Supported revenue mobilization exercises, contributing to consistent achievement of monthly targets.
• Coordinated cross departmental communication to resolve complex customer and billing issues.
• Prepared monthly and financial reports for management operational meetings.
• Processed customer requests for new service connections.

National Service Personnel - Accounts Department - Ghana Water Company Limited - Accra, Ghana

(2018-10 - 2019-08)

• Processed daily transactions ensuring accurate receipts issuance and accountability.
• Maintained daily cash books with 100 percent reconciliation accuracy.
• Supported bank reconciliation and bank deposit processes, reducing discrepancies.
• Assisted in preparing of new service cost estimates.

Executive Master's Degree - Finance - Kwame Nkrumah University of Science and Technology (2022-11)

Bachelor of Business Administration - Accounting - All Nations University College (2018-06)