Millicent Ocansey

Highly organized and results-driven administrative and human resource professional with experience across Telecommunications, IT, FMCG and HR sectors. Skilled in human resource administration, customer service, sales coordination and data reporting. Adept at maintaining confidential records, coordinating administrative processes and supporting organizational operations efficiently.

Human Resource Assistant (Part-Time) - JE Job Solution Ltd - Accra

(2023-01 - 2023-11)

• Maintained accurate HR records and employee documentation.
• Assisted payroll preparation with attendance and leave records.
• Coordinated interviews, meetings and HR training activities.
• Assisted with employee onboarding and HR reporting.

Assistant to HR Manager / Senior Accounts Analyst - Gold Coast Matcom - Accra

(2018-04 - 2021-04)

• Prepared monthly sales reports and analyzed historical data.
• Managed order processing and coordinated product deliveries.
• Reconciled stock balances with sales records nationwide.
• Processed invoices, GRNs and handled customer enquiries.

Customer Service Executive / Sales Administrator - BusinessGhana Internet Service - Accra

(2016-06 - 2018-03)

• Managed client enquiries and tele-sales operations.
• Assisted clients with domain registrations and renewals.
• Processed payments and prepared bank deposit reports.
• Generated daily operational reports for management.

Sales Manager - GNJ Communication & Trading Ltd - Tema

(2015-11 - 2016-04)

• Supervised sales agents and monitored daily sales performance.
• Compiled and analyzed sales figures and reports.
• Managed daily sales deposits and financial records.

Customer Service Executive - Airtel Telecommunications - Koforidua

(2014-09 - 2015-09)

• Assisted customers with telecom services and SIM registrations.
• Configured mobile internet services and handled complaints.
• Supported Airtel Money operations and retail distribution.

BSc - Human Resource Management - University of Cape Coast (2022 - 2024)

HND - Accounting - Ho Polytechnic (2009 - 2012)