Γεωργία Ντινιάκου

IT Support professional with experience in technical support, hardware and software troubleshooting, account administration, access control and incident management. Currently pursuing an MSc in Communication Networks and Systems Security, with a strong interest in cloud technologies, IT infrastructure and cybersecurity.

Hardware Support Agent English/ Spanish at Taskus (2024-08 – Present)

• Provide remote technical support for hardware and software issues, troubleshooting incidents and resolving user requests.
• Perform account setup, password resets and access-control related tasks in accordance with company security policies.
• Configure and troubleshoot BIOS and system settings.
• Coordinate hardware replacement and repair processes with internal teams and track corporate IT assets.
• Handle and document technical support requests related to company systems and devices through internal ticketing channels.
• Handle multiple technical support requests while maintaining service quality and operational requirements.

MSc in Communication Networks and Systems Security – Aristotle University of Thessaloniki (2025-10)

Erasmus Exchange in Department of Informatics Engineering – University of Coimbra (2024-02 – 2024-06)

Undergraduate/Bachelor in Department of Applied Informatics – University of Macedonia (2020-10 – 2024-06)