Jacky Hung

Experienced Administrative Assistant and Data Entry Specialist with over 10 years of background in office administration, customer service, and public/private sector support. Fast Chinese typing speed at 60–65 WPM with capability of processing 1,000+ documents daily. Highly adaptable, detail-oriented, and proficient in MS Office and modern AI office tools.

Digital

Content & E-commerce Operations Specialist with over 8 years of experience in social media page management, order processing, and AI digital tool applications. Skilled in combining generative AI tools (ChatGPT, Gemini, DeepSeek, Grok) for content strategy and copywriting. Proficient in graphic/video creation (Canva, Photoshop) and multi-channel marketing support.

Executive Assistant (Full Time) at Fitness Expert Services Limited (2026-05 – 2026-08)

I left my last position because the company restructured its admin roles due to internal updates. Although it was short, I quickly learned the systems and kept high efficiency. Now, I am looking for a stable role where I can use my admin and digital skills long-term.

• Managed high-volume data entries, invoices, client quotations, and monthly maintenance reports with high accuracy.
• Handled incoming telephone inquiries, procurement of office supplies, and courier dispatch.
• Handle daily office correspondence, data entry, client invoicing, and monthly maintenance report generation.
• Applied AI productivity tools to optimize daily administrative workflow and document formatting.

Data Entry Clerk (Contract) at Ricoh Hong Kong Limited (2025-11 – 2026-04)

• Processed 900–1,200 complex documents per shift with high accuracy and speed.
• Assisted with daily document scanning, indexing, categorization, and digital archive management.

Customer Service Assistant (Contract) at Epro Telecom Services Limited (Sha Tin Area - LCSD Yuen Wo Road Sports Centre ) (2024-11 – 2025-07)

• Guided public users on system booking workflows, identity verification, and fee adjustments.
• Supported administrative data input for NGO and educational organization venue applications.

GAC (Contract) at SNAPGO Service Limited (Sha Tin Home Affairs Department) (2024-08 – 2024-10)

• Managed public reception counters, legal service routing, mail logging, and fax distribution.
• Handled community hall administrative tasks, staff timesheet verification, and data entry.

Admin officer (Full Time) at NS FOOD GLOBAL LTD (2021-03 – 2023-03)

• Overworked office administration, staff onboarding/offboarding records, BR renewals, and facility maintenance.
• Processed client orders via KakaoTalk/WhatsApp and managed procurement of office supplies.

Order Processing & Admin Clerk (Full Time) at SOFASOGOOD (2008-07 – 2014-10)

• Issued delivery invoices and schedules using MS Excel, coordinating with mainland factories and local logistics.
• Managed client inquiries, post-delivery repair scheduling, and customer support.

Social Media Editor & Customer Support at LensOnline Ltd (2019-12 – 2021-02)

• Designed promotional graphics, banners, and short video reels for FB, IG, WeChat, and official e-commerce site using Photoshop and Canva.
• Managed online store backend, updated product images, detailed descriptions, and revised promotional pricing.
• Coordinated with influencers, YouTubers, and artists for sponsorship, product seeding, and collaboration terms.
• Handled daily customer inquiries via WhatsApp/FB inbox and processed retail/wholesale POS orders and logistics dispatch.

Social Media Editor & Customer Support at Heynature Ltd (2015-07 – 2019-10)

• Executed full-spectrum social media content and copy creation for skincare brand across digital platforms.
• Captured product visuals, produced promotional video clips, and published engaging content to drive audience engagement.
• Managed PR sampling and influencer collaborations to expand brand reach.
• Processed sales orders, inventory tracking, and daily courier shipments.

Tung Wah Group of Hospitals Yow Kam Yuen Prevocational School S1 to S5, 1989-1993