Jing

Administrative and event coordination professional with over 5 years of experience in the education sector and cultural institutions. Strong communication and interpersonal skills, with a proven track record of delivering accurate, timely, and reliable work in fast-paced environments.

Administrative Assistant - Saint Francis University - Hong Kong

(2024-11)

Provide administrative support for education programmes and research projects led by the programme leader, including timetable scheduling, student affairs, expense reimbursement and ad hoc tasks.

• Support for school-wide events such as forums, conferences, and ceremonies; coordinate with stakeholders such as outside vendors and part-time student helpers; successfully held the Saint Francis Prize Award Ceremony 2025 and the International Conference 2025: AI and Humanities
• Coordinate practicum placements for nearly 150 students across the Early Childhood Education programs, receiving consistent positive feedback from program leaders
• Serve as Secretary for the Learning Program Accreditation (LPA) of the Master of Arts in Ethics and Religion – successfully secured accreditation from HKCAAVQ without precondition, earning high commendation from the Programme Planning Committee

Program Assistant - Police Museum - Hong Kong

(2024-03 - 2024-11)

Deliver and enhance the engaging museum education programme and docent-led tours for public and group visitors, consistently receiving positive feedback from both visitors and the curator.

• Coordinate with part-time docents, manage their daily roster and related administration files. Maintaining effective communication and supporting collaboration between the museum and the docent team
• Oversaw daily museum operations, including reception, inventory control, and group bookings, contributing to smooth service delivery and a positive visitor experience
• Assist in exhibition setup and display arrangements, ensuring exhibits are presented in an organised and visitor-friendly manner
• During the "Police Museum Fun Day", applied effective crowd management and team coordination strategies to accommodate an average of over 1,000 visitors per day, maintaining smooth operations under high-pressure conditions

Assistant Education Program Officer - AKA Social Service Community - Hong Kong

(2023-10 - 2024-03)

Administer Employees Retraining Board (ERB) courses, overseeing student recruitment, interview scheduling, and examination invigilation. Successfully launched and operated nearly 30 courses.

• Support the day-to-day operations and student services of the community college, maintain good relations with students, answer enquiries and promote courses via social media, telephone and walk-in consultations
• Organise college events and workshops; write promotional copy and assist in designing marketing materials to boost course visibility and drive student enrolment

Course Advisor - EIC Education - Guangzhou

(2021-05 - 2022-05)

Design personalised language learning plans and provide academic support for over 100 students, achieving a nearly 90% language examination pass rate.

• Monitor student progress and maintain close communication with students and parents, achieving a 100% course renewal rate
• Supported marketing campaigns, managed social media platforms, and designed promotional materials; converting 60% of visitors into enrolled students during the summer education exhibition 2021

Archivist - Hao Zheng Archives Management Limited - Guangzhou

(2020-05 - 2021-04)

Deliver professional archival services to multiple government agencies with 100% on-time delivery.

• Successfully conserved over 100 paper documents and re-archived thousands of files
• Contributed to government archival digitisation projects and assisted in establishing information management standards

Internship - Guangdong Museum - Guangzhou

(2019-12 - 2020-02)

Manage front-desk reception and audio-guide rentals, handling an average of over 200 visitors daily and maintaining service stability during peak hours.

• Support exhibition promotion and event coordination to enhance visitor engagement
• Assist with the special exhibition "Masterpieces of European Art from the 15th to the 20th Century: From Rembrandt to Monet"; supporting exhibition setup, display coordination, and on-site visitor services; resolve on-site issues with quick adaptability and propose workflow improvements that enhanced team efficiency

Master of Arts - Cultural and Heritage Tourism - Hong Kong Metropolitan University (2022-09 - 2023-09)

Bachelor of Arts - Spanish - Xinhua College of Sun Yat-sen University (2016-09 - 2020-06)