Dika Prasetya

Experienced IT Support Specialist with over 8 years of expertise in end-user technical support, hardware and software troubleshooting, IT infrastructure maintenance, asset management, and service desk operations. Proven ability to diagnose and resolve technical issues across Windows and Linux environments while maintaining high service quality and user satisfaction. Skilled in Microsoft 365, Google Workspace, Active Directory, Windows Server administration, ticketing systems, remote support tools, and LAN/WAN networking.

Strong background in IT operations, incident management, system deployment, inventory control, and vendor coordination. Currently pursuing a Master's Degree in Informatics Engineering with a strong interest in IT Infrastructure, System Administration, and IT Service Management.

IT Support and Infrastructure at City-Ad Expo (2025-08 – Present)

• Maintained operational availability of golf simulator systems, ensuring minimal downtime and uninterrupted customer experience during daily business operations.
• Successfully deployed, configured, and maintained simulator hardware and software environments, improving system reliability and operational efficiency.
• Performed equipment calibration and optimization to ensure accurate shot-tracking and performance data for users.
• Reduced recurring technical issues through proactive maintenance, system monitoring, and preventive troubleshooting practices.
• Managed website maintenance, backup processes, and basic security controls to ensure data integrity and service availability.
• Collaborated with operational and development teams to improve website functionality and enhance user experience across multiple platforms.
• Provided rapid incident resolution for infrastructure, network, and application-related issues, minimizing business disruption.

IT Service Representative at Excis Compliance (2021-08 – 2025-08)

• Delivered end-user support for corporate IT environments, consistently resolving hardware, software, and system-related issues within established service levels.
• Managed and supported IT assets throughout their lifecycle, ensuring accurate inventory records and compliance with company policies.
• Coordinated hardware procurement, deployment, and replacement processes, supporting seamless onboarding and operational readiness.
• Successfully handled daily service desk requests and incidents, maintaining high levels of user satisfaction and operational continuity.
• Improved issue resolution efficiency through detailed troubleshooting documentation and knowledge-sharing practices.
• Worked closely with vendors and third-party providers to expedite issue resolution and support infrastructure requirements.
• Configured and deployed IT equipment for new employees, ensuring timely onboarding and productivity from day one.
• Supported business operations by providing reliable remote and onsite technical assistance across multiple departments.

IT Support and Access Consultant at NTT Data Service (2017-09 – 2021-07)

• Provided technical support for end users by diagnosing and resolving hardware, software, printer, and operating system issues.
• Maintained office IT infrastructure and equipment, contributing to stable day-to-day business operations.
• Supported workstation deployments, software installations, and system upgrades for employees across the organization.
• Assisted in IT projects, device rollouts, and operational improvement initiatives to enhance workplace productivity.
• Monitored security systems and access control reports, supporting organizational security and compliance requirements.
• Delivered responsive technical assistance, ensuring timely issue resolution and positive user experiences.
• Contributed to reducing operational disruptions through proactive maintenance and troubleshooting activities.

Master of Informatics Engineering in Informatics Engineering – Pamulang University (2024 – 2026)

Bachelor of Informatics Engineering in Informatics Engineering – Indraprasta PGRI University (2013 – 2017)