Gabrielle Torres

I’m a talent management and operations professional who focuses on building scalable processes and improving how organizations support their people. Throughout my career, I’ve led initiatives like consolidating LMS platforms, optimizing HR workflows, and supporting cross-functional teams to drive efficiency and consistency. I enjoy working at the intersection of people, systems, and data—using insights to improve performance, engagement, and overall operations.

I’m looking for an opportunity where I can contribute strategically while still being close enough to execution to drive real results.

Senior HR Specialist

Led end-to-end HR operations, supporting employee lifecycle processes including onboarding, offboarding, and performance management

Partnered with leadership to implement talent management strategies that improved employee engagement and retention

Streamlined HR workflows and reduced manual processes by leveraging HRIS systems and automation tools

Provided guidance on policies, compliance, and employee relations, ensuring alignment with organizational standards

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Payroll & HR Platform Specialist

Managed payroll processing and HR platform administration, ensuring accuracy, compliance, and timely delivery

Acted as a system expert for HR technology platforms, troubleshooting issues and improving user experience

Collaborated cross-functionally to enhance system functionality and reporting capabilities

Supported audits, reporting, and data integrity initiatives across HR systems

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Knowledge Management Operations Analyst

Designed and maintained centralized knowledge management systems to improve information accessibility and team efficiency

Led the consolidation of multiple LMS platforms into a single, streamlined system, improving training delivery and tracking

Analyzed operational data to identify process gaps and implement continuous improvements

Developed documentation, training materials, and SOPs to support scalable operations

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Key Achievements

Successfully centralized multiple LMS platforms into one unified system, improving training efficiency and reporting

Reduced operational inefficiencies by optimizing HR workflows and system processes

Enhanced employee and client experience through improved support models

Regional District Lead & Trainer

Led operations and performance across multiple locations within the district, ensuring consistency in execution, compliance, and customer experience

Trained, coached, and developed team members and new hires, improving onboarding effectiveness and overall team performance

Delivered hands-on and virtual training programs focused on systems, processes, and service standards

Partnered with leadership to identify skill gaps and implement targeted development plans

Monitored key performance metrics and implemented process improvements to drive efficiency and results

• Served as a point of contact for escalations, providing guidance and resolution support across locations