Hendra Gunawan

Operations manager with nearly seven years of management experience across commodity trading and restaurant operations, backed by a Computer Science degree. Strong in cost calculation, delivery planning, buyer and supplier negotiation, and unit P&L.

Since

March 2026, designs practical business systems — lead management, marketing tracking and inventory — and delivers them with AI-assisted development, bridging operations and IT.

Head of Operations at Sugoi (2023-11 – 2026-03)

• Led an operations team of 10-12 people through KPI monitoring, scheduling and performance reviews.
• Owned unit P&L, cost control and labor efficiency, tracking daily costs against sales to protect margins.
• Oversaw SOPs, food safety, inventory and service standards.

Commissioner (Non-Executive) at PT Feliva Karunia Abadi (2023-09 – Present)

• Provide strategic oversight of operational performance, costs and risk management.
• Support expansion from Riau across most of Sumatra and into the Java market.

Operations Manager at PT Feliva Karunia Abadi (2019-04 – 2023-09)

• Managed end-to-end palm kernel shell trading operations, inventory flow and transport coordination.
• Coordinated 80-120 truck shipments per month using rotating third-party transport providers, ensuring on-time delivery to buyers.
• Led an internal team of under 10 people while managing external drivers and transport vendors.
• Calculated costs and delivery timing to drive selling-price negotiations with buyers and purchase-price decisions with suppliers.

Freelance Digital Systems & Marketing Consultant at E-Privilege Studio (client) (2026-03 – Present)

• Designed and built the website and lead-management system; consolidated leads from web, email and WhatsApp with AI-assisted status updates.
• Implemented server-side Meta Conversions API feedback with consent handling and duplicate protection; designed and set up Meta Ads and Google Ads campaign structure and tracking, SEO, GA4 and Search Console.

Freelance Digital Systems & Marketing Consultant at Mobile phone spare-parts distributor (client) (2026-03 – Present)

• Building a multi-warehouse inventory and order system for a spare-parts distributor, covering purchasing, receiving, sales, returns, costing and freight allocation (in development).

Government Staff – State Asset Management at Kementerian Keuangan Republik Indonesia (2015-02 – 2019-03)

• Assessed state-owned assets and coordinated with local governments, ministries and mining companies on asset and state receivables management.

ASP.NET Programmer at First Resources Ltd (2014-01 – 2015-01)

IT Support and Network Staff at PT Consulting Services Indonesia (2012-05 – 2013-03)

Bachelor in Computer Science / Information Technology – Bina Nusantara University (2013)