Mochamad Reza

I am a Customer Service Specialist experience in technology companies. I have good interpersonal and communication skills. The problem solving that I have helps resolve user complaints, so they feel safe in transacting in the application. Currently, I am looking for a position as Customer Support to further my career.

Claim Support Shopee Express / PT SHOPEE INTERNATIONAL INDONESIA

2021 December / 2024 March

Analyzing damaged or stuck shipments due to miss handling from ops or packaging that is not proper from the seller's side / -input claims to system according to applicable

SOPs Determine claims to HUB or to DC / -Change the status on the system to lost or damage so the team finance can process claims / -Contact sellers and buyers regarding the nominal claim to be processed and close the ticket

D3 PKN LPKIA

Akutansi