Rizki Firmansyah

HR Generalist with hands-on experience managing end-to-end HR operations for >50 employees in manufacturing, startup and digital agency environments. Strongly involved in recruitment, performance management, and HR administration, with proven ability to build practical HR systems that support team productivity and business growth. Experienced in working closely with founders and managers in fast-paced, high-growth organizations.

Jr. HR Manager at PT. TIGA WARNA PRIMER (2026-01 – Present)

Manufacturing environment

• Supervised daily HR operations in a manufacturing environment, including personnel administration, employee support, and compliance matters.
• Led and coached a team of HR professionals, ensuring effective execution of HR initiatives and achievement of departmental KPIs.
• Spearheaded talent acquisition and workforce planning strategies to meet business demands and optimize manpower utilization.
• Initiated continuous improvement projects in HR processes, policies, and employer branding to enhance organizational performance and employee experience.

HR People & Culture Development at RUMPOTRO Group (2025-04 – 2026-01)

Digital Marketing Startup

• Designed and managed end-to-end HR operations covering recruitment, onboarding, performance monitoring, employee relations, training and HR administration.
• Established consistent HR governance for ±50 employees and improved alignment between people initiatives and business priorities.
• Actively involved in performance monitoring and coordination with managers to track employee performance and follow up on issues.
• Improved performance transparency and supported managers in making clearer people-related decisions.

HR Generalist at PT. Kaya Global Network (KAYAVERSE) (2024-12 – 2025-04)

360 Digital Marketing Agency

• Managed end-to-end HR operations including recruitment, onboarding, attendance, payroll support, training support, and employee relations for multiple business units.
• Ensured smooth HR operations and minimized administrative disruptions in a high-growth agency environment.
• Supported performance tracking and HR administration while coordinating with team leaders.
• Helped maintain team productivity and operational stability.

HR Generalist at PT. The Salaam Media (2024-03 – 2024-11)

Tech Media Startup

• Implemented full-cycle recruitment process from sourcing, screening, interviewing, to onboarding.
• Reduced hiring time by 16%, accelerating team deployment.
• Centralized HR administration covering contracts, attendance, leave, payroll, BPJS, and personnel records.
• Achieved 100% administrative accuracy and improved HR operational reliability.
• Assist analyst skill gap with survey & 1-on-1 interview with leader/staff for support training and people development programs.

Customer Service Coordinator & Assistant Head at Wifkain Indonesia (2022-12 – 2024-03)

SaaS Fashion Startup

• Lead daily customer support operations, ensuring fast, accurate responses across chat, email, and in-app channels.
• Coordinated a small CS team, set service standards, monitored performance, and escalated technical issues to product and engineering.
• Collected customer insights to improve feature adoption, reduce churn, and strengthen user experience in a fast-changing SaaS environment.

Video Banking Officer at PT. Mitracomm Ekasarana (Commbank Project) (2021-08 – 2022-11)

Banking

• Verified customer identities for online account opening through mobile banking.
• Reviewed documents, conducted compliance checks, validated data accuracy, and ensured all submissions met regulatory and internal security standards.
• Assisted customers through the verification process and escalated suspicious or incomplete cases to compliance for further review.

Bachelor Degree in Industrial Engineering – Universitas Pamulang (2014 – 2018)