Tepen Tanujaya

Store operations and technical support professional experienced in team coaching, customer service, inventory control, and smartphone repair. Skilled at maintaining quality, safety, and SOP standards while supporting store performance.

Promotor Event - PT. Bangga Teknologi Indonesia ( ADVAN ) - Surabaya

(2017-07 - 2018-08)

• Promoted Advan smartphones at events and distributed brochures to drive store traffic
• Advised customers on product features and recommended smartphones to match their needs
• Supported sales growth through customer engagement and in-store promotions

Software phone repair - Diamond Handphone - Bali

(2018-11 - 2020-01)

repairing cellphones software and also helping the store carry goods from one store to another.

• Repaired mobile phones through software troubleshooting and service

Technician Maintenance - PT. Junyi Jaya Indonesia ( Momoyo )

(2024-10 - 2025-01)

Led technical support operations for Momoyo, consistently resolving machine and equipment issues to significantly reduce downtime and enhance overall operational efficiency.

• Maintained store equipment and repaired machine issues to support reliable operations

Tutor Area - PT. Junyi Jaya Indonesia ( Momoyo )

(2025-03)

Supervised all daily store operations, ensuring smooth workflows across production and service areas.

• Led and coached store teams on product quality, customer service, hygiene, and safety standards
• Managed inventory, monitored store performance, and reported team evaluations to the Area Manager
• Maintained SOP compliance and coordinated communication between headquarters, crew, and owners

Senior Highschool - SMAK. Santa Agnes, Surabaya (2013-07)