Haim Ben Yosef

Customer-focused operations and delivery leader with hands-on experience driving global post-sale success, onboarding, and customer enablement. I specialize in aligning delivery workflows with product execution, managing cross-functional teams, and building scalable support and training processes. Proven ability to improve go-live readiness, streamline operations, and increase customer satisfaction through KPI-driven execution, service consistency, and cross-team collaboration.

Over 10 years of experience managing global customer operations, onboarding, and post-sale delivery across complex SaaS and hardware-based systems. Led cross-regional teams, implemented scalable support models, and collaborated with Product and R&D to improve go-live performance and customer satisfaction. Proven expertise in team leadership, BI tracking, workflow optimization, and service excellence at scale.

B.A. in Business Administration with specialization in Information Systems. Complemented by professional certifications in Lean methodologies, Salesforce CRM, and managerial development programs. Focus on operational efficiency, cross-functional leadership, and customer-centric execution.