Aaradhya Wakade

Aaradhya Wakade

Team Leader - Operations

Talent

MumbaiMember since May 15, 2026

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About

I have over 9 years of experience in the BPO industry, with the last 5+ years in leadership roles. I started my career as a customer service associate and gradually progressed to SME and then Team Leader roles at organizations like Tech Mahindra and Foundever.

Currently, I’m working as a an Operations Team Leader, managing a team of around 18–20 agents across customer service, technical support, and sales. My core strengths include improving team performance, coaching agents, and driving KPIs like CSAT, AHT, and SLA adherence

Experience

5+years as a Team Leader in Operations

Education

HSC

Reviews

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