Aashish Kumar Singh
ASSISTANT MANAGER | OPERATIONS | QUALITY | CLIENT GOVERNANCE
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About
Operations and Quality Management professional with 10+ years of experience in Operations Management, Quality Assurance, Risk Management, Client Governance, Performance Management and Continuous Improvement. Proven expertise in driving operational excellence, ensuring SLA & KPI adherence, stakeholder management, coaching teams and delivering business results.
Experience
Assistant Manager – Quality & Client Operations at Accenture (2017-05 – Present)
- Managed end-to-end operational governance across business processes.
- Ensured SLA & KPI adherence through audits and performance reviews.
- Led stakeholder communication and governance meetings.
- Managed operational risks and corrective actions.
- Conducted Root Cause Analysis and continuous improvement initiatives.
- Led coaching, mentoring and performance management.
- Standardized SOPs and quality frameworks.
- Prepared MIS reports and executive dashboards.
Transaction Risk Investigator at Amazon (2016-03 – 2017-05)
- Investigated high-risk transactions and mitigated fraud risks.
- Ensured compliance with operational procedures and SLAs.
- Collaborated with cross-functional stakeholders.
Customer Service Officer at IndiGo Airlines (2014-07 – 2016-02)
- Managed airport operations and coordinated with stakeholders for smooth operational delivery.
Education
Bachelor of Commerce in Commerce – Osmania University
PG Diploma in Aviation, Hospitality & Services
