Abhay Ahirwar
Senior Customer Service Officer (Sr. CSO)
Talent
BhopalMember since October 12, 2026
Customer / Member HandlingLoan ProcessingLoan DocumentationKYC VerificationLoan Disbursement ProcessRepayment MonitoringCollection CoordinationCustomer Grievance HandlingBranch DocumentationTeam Coordination
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Customer / Member HandlingLoan ProcessingLoan DocumentationKYC VerificationLoan Disbursement Process
About
Finance and microfinance professional with 2 years 6 months of experience at Satin Creditcare Network Limited. Experienced in customer/member handling, loan documentation and processing support, KYC verification, repayment monitoring, collection coordination, branch documentation, MIS reporting, grievance handling, team coordination, and audit/compliance support.
Experience
Senior Customer Service Officer (Sr. CSO) - Satin Creditcare Network Limited
(2024 - 2026)
- Customer / member handling and relationship management
- Loan processing support, documentation and KYC verification
- Loan disbursement process coordination and repayment monitoring
- Collection coordination and customer grievance handling
- Branch documentation, data entry and record maintenance
- MIS preparation, daily reporting and team coordination
- Audit and compliance support
Education
B.Tech - Infinity Management Engineering College, Sagar
12th - MP Board (2022)
10th - MP Board (2020)
Skills
Senior Customer Service Officer (Sr. CSO)
