Abhay Kumar Jha
Hotel Front office & Operation Manager
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About
Insightful Manager with highly customer hospitality experience and improving operations through effective front desk strategies and strong policy enforcement. Proficient in best practices, Market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning day to day problem-solving
Experience
Front Office & Operation Manager - HOTEL BELLA CASA - PURNIA
(2024-12 - 2026-03)
Food and Beverages Manager - HOTEL MALLIGI - HAMPI
(2024-12 - 2026-03)
Manager - MAYURA VANSHREE RESTAURANT - Bannerghatta
(2021-02 - 2024-11)
Front office & Operation Manager - HOTEL MAYURA BHUVANESHWARI - Hampi
(2017-12 - 2021-02)
Front office manager Manager - HOTEL MAYURA VIJAYANAGAR - Hospet
(2016-09 - 2017-12)
Asst. Front office Manager - HOTEL MAYURA PINE-TOP - Nandi hills
(2015-06 - 2016-09)
Asst. Manager/ front office - HOTEL MAYURA HOYSALA - Mysore
(2014-03 - 2015-06)
In charge front office/ unit Manager - HOTEL MAYURA PAVITHRA - Yediyur
(2013-03 - 2014-03)
Asst. Manage/unit Manager - HOTEL MAYURA SUDARSHAN - Ooty
(2011-12 - 2013-03)
Asst. front office Manager - HOTEL MAYURA KAVERY - Mysore
(2010-04 - 2011-12)
Asst. Manager cum front office asst. Join as (M.Trainee) - HOTEL MAYURA VALLEY VIEW - Madikeri
(2009-05 - 2010-04)
Hotel Front office & Operation Manager
(2009-05)
- Lead and motivated staff to maintain high productivity, engagement, and front desk guests.
- Supervised daily operations as well maintained consistently proper Required Documentation
- Maintained a professional, organized, and safe environment for both employees and guests.
- Resolved guest concerns and service issues promptly, resulting in improved customer satisfaction and repeat growth business.
- Managed and resolved staff conflicts through active listening and fair problem-solving.
- Monitored daily activities and day by day business performance.
- Developed and maintained strong relationships with customers
Education
Matriculation - Zila school, Purnea (2001)
Intermediate - S.N.S.Y College, Purnea (2002 - 2004)
Bachelor of Hotel Management and catering technology - IHM Bangalore (2006 - 2009)
