Noyal Jacob
Front Office Manager | Hotel Operations Leader
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About
Seasoned hospitality professional with 25+ years of experience with IHCL – Taj Group, specializing in Front Office Operations, Guest Experience, Revenue Management, and Hotel Administration. Proven leader with a strong track record in managing luxury resorts, handling hotel operations in the absence of the General Manager, and driving guest satisfaction while maintaining operational excellence and profitability.
Experience
Front Office Manager - Taj Green Cove Resort & Spa, Kovalam - Kovalam
(2026-04)
- Lead Front Office operations ensuring adherence to Taj service standards
- Drive guest satisfaction through proactive engagement and issue resolution
- Coordinate closely with Housekeeping, Engineering, and F&B departments
- Monitor daily performance metrics and optimize room revenue
Front Office Manager - Taj Kumarakom Resort & Spa
(2013 - 2025)
- Managed complete Front Office operations for a luxury backwater resort
- Handled Hotel Sales and Banquet Sales responsibilities
- Oversaw houseboat operations ensuring safety, service quality, and compliance
- Took charge of entire hotel operations during GM absence on multiple occasions
- Maintained strong relationships with corporate clients and travel partners
Assistant Front Office Manager - Vivanta by Taj, Trivandrum - Trivandrum
(2011 - 2013)
- Assisted in managing front office, reservations, and guest services
- Supported revenue management strategies and occupancy optimization
Duty Manager - Vivanta by Taj, Trivandrum - Trivandrum
(2008 - 2011)
- Managed day-to-day hotel operations across departments
- Handled VIP guests, escalated complaints, and night operations
Senior Front Office Assistant - Taj Garden Retreat, Kumarakom - Kumarakom
(2006 - 2008)
- Managed hotel reservations for two years
- Supported front office leadership and shift operations
Front Office Assistant / Junior Front Office Assistant - Taj Garden Retreat, Kumarakom - Kumarakom
(2002 - 2006)
Activity Coordinator / Steward (F&B Service) - Taj Garden Retreat, Kumarakom - Kumarakom
(1998 - 2002)
- Began career in Food & Beverage service
- Promoted to Activity Coordinator recognizing guest engagement skills
Education
Diploma - Hotel Management & Catering Technology
Bachelor of Commerce (B.Com) - Uttar Pradesh State University
