Ajay Jha

Diploma in Hotel Management & catering technologies from Indian Institute of Hotel Management Patna having 17 years of experience in Hospitality & skill development sector worked across Maharashtra, Gujarat, DNH, Delhi, Bihar in Govt Funded Projects (DDU-GKY, SGSY / Mega Skill center), Corporate Funded Projects (MS&DF, Dr Reddys CSR, Hotels) are few projects & working across functional area of Planning, Project execution, financial planning, team handling, highly motivated, responsible, self-directed, resourceful and flexible; Ability to multi-task, Presently working with Hotel Ravi Vinay Pvt Ltd Purnea Bihar – as Senior Manager –Operations.

Senior Manager – Operations - Hotel Ravi Vinay Pvt Ltd - Purnea, Bihar

(2019-10)

• Make sales calls as outlined by the Sales Management Teams and/or the Regional Operations Director.
• Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase Homestead's visibility within the local market
• Recruits qualified applicants. Trains employees in accordance with company standards.
• Motivates and gives direction to all employees.
• Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc. visibility within the local market

Centre Head (SOP Of DDU-GKY) - Manpower Group

(2018-11 - 2019-09)

Centre Head (SOP Of DDU-GKY) - Shri Technologies

(2016-09 - 2018-11)

Manage hostel & canteen for residential centre. 100% capacity utilization of centre and enrolment for the batch. Prior to the start date of the batch.

• Coordinates activities of centre with other projects, departments or staff to ensure optimum efficiency and compliance with appropriate policies, procedures and specifications.
• Prepares periodic reports, financial statements and records on centre projects, progress, status or other special reports for management or outside agencies.
• Maintenance of records – Hard/Soft copies according to SOP.
• Develops and schedules centre activity work plan in accordance with specifications and funding limitations; oversees daily operations and coordinates activities of the work plan.
• Sourcing of trainers on need basis.
• Handling of any grievances at a Centre level.
• Ensuring effective batch formations through Candidate Mobilization.
• Coordinate placement activities either locally or with the support from the central team.
• P&L Responsibility of the Centre.

Operational Manager - Hotel Ravi Vinay - Purnea

(2013-09 - 2016-08)

Asst Manager – Operation - Dr Reddy's Foundation - Gujarat, Maharashtra, DN

(2012-04 - 2013-04)

Centre Manager Cum Hospitality Trainer - Dr. Reddy's Foundation - Vyara Tapi, Gujarat

(2009-09 - 2011-12)

Operational Manager - Hotel Sagar Plaza (A Unit of Sarovar Park Plaza) - Pune, Maharashtra

(2004-03 - 2009-09)

• Handling briefings & interacting subordinated for proper functioning of the restaurants.
• Training staff for proper & effective guest service.
• Taking order & supervising for the best dining experience.
• Making shift job responsibilities & duty schedule for proper functioning of the outlet.
• Coordination with hostess to maintain guest database & track their likes, Dislikes, Birthday & Anniversaries.
• Coordinating with the other ancillary departments like stores for the goods engineering for proper functioning of Air conditioning & lights & fixtures, Housekeeping for linen exchange for smooth functioning of the restaurant.
• Ensured side work duties were complete and tables were set before, during and after opening hours.

Operations Manager - Shiva restaurant - Delhi

(2002-02 - 2004-02)

• Checking function prospects and ensures the job description accordingly.
• Check with guest to ensure that they are to their expectation before and after the function.
• Supervise proper functions till end to ensure prompt guest feedback.
• Requisition of proper amenities to ensure good service.
• Establish and maintain effective employee working relationship.
• Attend and participate in daily briefings and other meetings as schedule in the absence of manager, conduct shift briefings to ensure the function activities and operational activities are known

Diploma - Hotel Management & Catering Technology - Indian Institute Of Hotel Management (1998 - 2001)

Diploma - Computer Applications - First Computer Center Patna (1994 - 1994)

12th Standard - B.I.E.C, PATNA (1992 - 1994)

10th Standard - B.S.E.B PATNA (1991 - 1992)