Aditya Sah

Customer Support Executive with 2.8+ years of experience in voice and email-based customer support across e-commerce, telecom, and D2C processes. Experienced in CRM, order management, returns, refunds, replacements, courier coordination, escalation management, SLA adherence, inventory coordination, email support, and customer satisfaction. Strong communicator with expertise in voice process handling, customer query resolution, and delivering exceptional customer experiences.

Customer Support Executive - Maxicus | Bombay Shaving Company Process

(2025-09 - 2026-04)

• Provided voice and email support for customer queries.
• Resolved product inquiries, order tracking, delayed delivery, express delivery, returns, exchanges, refunds, replacements, damaged and missing item issues.
• Handled accelerated and priority cases within SLA.
• Coordinated directly with courier partners to expedite shipments and priority deliveries.
• Worked with warehouse and operations teams to prioritize packing and dispatch of urgent orders.
• Checked inventory availability and maintained CRM documentation and follow-ups.

Customer Support Executive (Voice Process) - Techno-Task Business Solution Pvt. Ltd. (Meesho Process) - Chhattisgarh

(2024-06 - 2025-05)

• Handled inbound customer calls for Meesho e-commerce platform.
• Resolved order delays, express delivery, returns, refunds and exchanges.
• Raised tickets and escalated priority refund cases to L2 teams.
• Maintained empathy, First Call Resolution (FCR), call quality standards and CRM records.

Customer Support Executive (Voice Process) - Wiom WiFi Organisation

(2023-06 - 2024-05)

• Handled inbound and outbound customer support.
• Resolved connectivity, billing and service issues.
• Maintained CRM records and met SLA targets.

Bachelor of Arts - B.A. - Delhi University (2025)