Aditya Solanki
Senior Desktop Support Engineer / Technical Support Specialist
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About
Executive Assistant and Desktop Support Engineer with 1.9 years of experience optimizing efficiency, productivity, and service quality across multiple environments. A reliable support specialist that blends advanced organizational, technical, and business acumen. Experienced in providing comprehensive technical support for desktop systems, diagnosing complex hardware/software issues, and managing network configurations to ensure optimal performance.
Currently working at the Globe computer solution(GCS) managing critical IT infrastructure.
Experience
Desktop Support Engineer at Globe computer Solution (GCS) (2024-11 – Present)
- Executive Support: Provide high-priority technical assistance to senior executives for smooth e-Office and DSC operations.
- System Infrastructure: Configure hardware, devices, and software to set up high-performance workstations for employees.
- Proactive Maintenance: Perform routine server health checks and hardware maintenance to maintain 99% system uptime.
- Network Optimization: Manage IP configurations and resolve connectivity issues to eliminate downtime and IP conflict errors.
- Installation & Upgrades: Install new or upgraded hardware and software, coordinating closely with users for maximum satisfaction.
- Asset Tracking: Maintain meticulous records of installed desktop hardware and software components.
Education
Bachelor of Arts in BA – University of Rajasthan (2025-01)
Diploma in AI & Robotics Core – Institute of Advance Network Technology (IANT) (2023-01)
