Sk Mahawar

Resourceful and analytical Desktop Support Engineer with over 1.5 years of hands-on experience delivering robust technical support, optimizing system uptime, and enhancing end-user productivity. Adept at hardware/software troubleshooting, network administration, and specialized peripheral management (thermal/network printers). Proven track record of resolving complex technical incidents under SLA guidelines while maintaining data compliance and security.

Desktop Support Engineer (L1) - Yutaka Autoparts India Limited - Tapukara, Rajasthan

(2025-08 - 2026-07)

• System Administration: Manage Active Directory (AD) operations, including user onboarding, account creation, group assignments, and secure password resets.
• Shop-Floor IT Support: Provision, configure, and troubleshoot industrial IT equipment, including network printers, thermal/barcode printers, and Cognex barcode scanners.
• Mail & Server Management: Administer email provisioning on Postmaster and QIC servers, including complex mail routing configurations.
• Software Deployment: Install and configure enterprise applications such as Tally, ERP solutions, and Data Loss Prevention (DLP) agents on client endpoints.
• Network & Policy Enforcement: Deploy and enforce corporate Group Policies (GPOs) via Domain Controller (DC) and configure DHCP scopes (IP reservations, inclusions, and exclusions).
• Cloud & Infrastructure: Manage enterprise software licenses and access controls using the Microsoft Admin Portal for Teams and Microsoft 365.
• Wireless Deployment: Install, configure, and optimize Cisco and Aruba wireless Access Points (APs) for seamless connectivity.
• Ticket Resolution: Consistently achieve performance metrics by diagnosing and closing an average of 10 high-priority support tickets daily.

Desktop Support Engineer - Havells India Ltd. - Alwar, Rajasthan

(2025-02 - 2025-07)

• End-User Support: Delivered comprehensive L1 technical assistance for desktops, laptops, laser printers, and auxiliary IT hardware across the organization.
• OS & Core Applications: Executed Windows OS installation, custom imaging, and automated configuration alongside troubleshooting for MS Office, Outlook, and OneDrive.
• Network Troubleshooting: Diagnosed and resolved localized network anomalies spanning LAN/Wi-Fi connectivity, TCP/IP configurations, and network printer sharing.
• Hardware Lifecycle Management: Performed critical hardware upgrades and component replacements (RAM, HDD/SSD, SMPS, and motherboards).
• Asset Tracking: Maintained an accurate, up-to-date IT asset inventory repository for all hardware and software compliance auditing.
• Vendor Coordination: Collaborated with external vendors and service providers to manage hardware repairs under Annual Maintenance Contracts (AMC).
• Endpoint Security: Ensured strict data security compliance by managing client-side firewalls, antivirus definitions, and endpoint protection software.
• SLA Compliance: Successfully met daily operational targets by resolving an average of 8 technical tickets per day.
• SAP: Worked on SAP for master data entry and record updates, coordinating with the SAP team to ensure data accuracy.
• MDAT: Used MDAT (Master Data Administration Tool) for validating and processing master data changes and updates.

Master of Computer Applications - MCA - Mangalayatan University, Aligarh

Bachelor of Arts - B.A. - Raj Rishi Bhartrihari Matsya University, Alwar (2025)

ITI - Fitter Trade - Industrial Training Institute (2023)

12th Grade - RBSE (2020)