Ajinket Ramteke

Detail-oriented Desktop Support Engineer with hands-on experience in Windows OS installation, hardware and software troubleshooting, and end-user technical support. Skilled in remote support tools (AnyDesk, TeamViewer), ticketing and service desk operations, MS Excel/Google Sheets data management, and networking fundamentals (LAN, WAN, TCP/IP, DNS, DHCP). Proven track record resolving user issues in deadline-driven environments while maintaining high data accuracy and customer satisfaction.

Basic knowledge of Windows Server administration; quick learner seeking to grow into a full-time IT Support / Desktop Support / Service Desk role.

Process Associate at Dhandhania Infotech (2023-06 – 2025-10)

• Delivered first-level technical support to internal users, troubleshooting system and application issues to minimize downtime.
• Resolved client queries and support requests via email communication, maintaining high response and resolution accuracy.
• Operated Zoho Mail, Zoho CRM, and Zoho Desk daily to manage tickets, track requests, and support business operations.
• Managed and validated operational data using MS Excel and Google Sheets, ensuring data accuracy in a deadline-driven environment.
• Assisted in onboarding and technical training of new employees, accelerating their ramp-up on internal tools and systems.
• Collaborated cross-functionally with team members via Slack to coordinate daily tasks and resolve issues promptly.

Bachelor of Computer Applications in BCA – Dr. Ambedkar College (2022)

Higher Secondary Certificate in HSC – Dada Ramchand Bakhru Sindhu Mahavidyalaya (2018)

Secondary School Certificate in SSC – Mahatma Gandhi Centennial Sindhu High School (2016)