Ajinkya Ghorpade

Healthcare Administration and Medical Operations professional with an experience in patient administration, care coordination, appointment scheduling, medical documentation, billing coordination, and customer service. Strong knowledge of medical terminology, healthcare procedures, hospital information systems, patient records, and confidentiality, with a consistent focus on efficient, accurate, and patient-centred service delivery.

Hospital Operations Executive at Thane Municipal Corporation Platinum Group Hospital (2026-04 – Present)

• Coordinate day-to-day hospital operations across clinical and administrative functions to support efficient patient service delivery.
• Manage patient flow, service coordination, departmental communication, and operational workflows to support timely patient care.
• Coordinate with doctors, nursing teams, administrative staff, and support departments to facilitate smooth patient journeys.
• Monitor patient service standards, turnaround times, patient satisfaction, and operational performance indicators.
• Address patient queries, concerns, complaints, and escalations, coordinating timely resolution with relevant departments.
• Maintain and support accurate operational and patient-related documentation in accordance with organisational policies and confidentiality requirements.
• Implement and monitor hospital policies, SOPs, safety procedures, infection control requirements, and regulatory standards.
• Coordinate internal audits, quality improvement activities, and service improvement initiatives.
• Support staff coordination, training, performance monitoring, and effective communication across multidisciplinary teams.
• Liaise with administrative and operational stakeholders regarding resources, procurement, vendors, and service requirements.
• Contribute to improving workflows, reducing delays, and enhancing the overall patient experience.

International Medical Service Executive at NeuroGen Brain & Spine Institute (2025-10 – 2026-03)

• Coordinated end-to-end patient services including consultations, diagnostic investigations, treatment scheduling, and follow-up activities.
• Supported patient appointment and service coordination to facilitate efficient movement through the healthcare journey.
• Maintained accurate and confidential patient records, databases, medical documentation, and administrative information.
• Liaised with doctors, allied healthcare professionals, diagnostic teams, finance, and administrative departments to coordinate patient services.
• Supported patients and families by explaining healthcare procedures, services, and relevant medical information in a clear and patient-centred manner.
• Coordinated diagnostic appointments and investigations with relevant clinical departments.
• Assisted with billing-related coordination and documentation in collaboration with finance and administrative teams.
• Generated performance and conversion reports and maintained accurate administrative information for service monitoring.
• Responded to patient queries and supported resolution of concerns to maintain positive patient experience.
• Worked with domestic and international patients, adapting communication and support according to individual requirements.
• Applied knowledge of medical terminology, healthcare procedures, patient confidentiality, and patient-centred care throughout daily operations.

Operations Team Member at Mission Mars Company (2024-07 – 2025-09)

• Delivered customer-focused service in a fast-paced operational environment, responding to customer queries, requests, and concerns.
• Acted as a first point of contact for customers and provided appropriate information and solutions.
• Managed multiple customer requests and operational priorities while maintaining service quality and accuracy.
• Handled challenging customer situations, complaints, escalations, and conflict professionally.
• Coordinated with internal departments to resolve issues and ensure timely service delivery.
• Maintained accurate operational information and followed established procedures and company policies.
• Participated in team meetings and contributed ideas to improve customer experience, service quality, and operational efficiency.
• Worked effectively with colleagues from diverse cultural and professional backgrounds.
• Maintained compliance with health, safety, quality, and operational standards.

MSc in Leadership and Management for Healthcare Practice – University of Salford, United Kingdom

BHMS (Bachelor of Homeopathic Medicine and Surgery) – Maharashtra University of Health Sciences, India