Guest Delight Manager - Domino's - Dewas Naka, Indore
(2023-12)
- Managed the overhaul of inventory management system resulting in a 20% reduction in food waste.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Prepare restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Coach my team daily.
- Carefully interviewed, selected, trained and supervised staff.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Operation Head - Alpcon Rentals - Indore
(2021-01 - 2023-12)
Managed multi-brand outlets including Fat Tiger, Popcorn & Company, Gelato Vinto, Burger Singh and Balloon Vending.
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customer's needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI's, schedules, policies and procedures
- Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
- Comply with all health and safety regulations
- Report on management regarding sales results, Accounting and productivity
- Negotiate with clients for use of facilities for parties, banquets, etc.
- Building positive relationships with food and beverage vendors.
- Maintaining positive customer relationships, processing complaints, and responding to customer needs.
- Assisting with marketing events.
- Plan alternative recipes for customers with special dietary needs
- Oversee and supervise the welcoming of customers
- Always strive towards an exceptional customer experience
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
- Ability to spot and resolve problems efficiently
- Communication and leadership skills
F&B Manager / Bar Manager - Bohemians Bar and Café - Indranagar, Bangalore
(2019-03 - 2020-12)
- Organize stock and equipment order supplies and oversee building maintenance cleanliness security.
- Plan and work to budgets maximize profits and achieve sales targets set by head office.
- Control talking in the restaurant and administer payrolls.
- Recruit new staff and train and develop existing staff.
- Coordinate staff scheduling and roaster and motivate and encourage staff to achieve targets.
- Ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations.
- Ensure high standards of customer service of customer service are maintained.
- Implement and instill in your team company policies procedures and ethics.
- Handle customer complain and queries.
- Attend regular meetings at head office
- Prepare food cost report
F&B Manager / Restaurant Manager - Narayani Heights and Resorts - Gandhi Nagar, Gujarat
(2017-03 - 2019-01)
- Implemented a new menu design and pricing strategy to increase revenue and customer satisfaction.
- Led a team to successfully launch a new seasonal menu, including staff training and recipe development.
- Managed the overhaul of inventory management system resulting in a 20% reduction in food waste.
- Implemented a customer feedback system leading to improved service quality and increased positive reviews.
- Developed and executed a marketing campaign that resulted in a 30% increase in customer footfall.
- Oversaw the renovation of the restaurant space, improving ambiance and customer experience.
- Created and implemented a staff training program to enhance service standards and boost employee morale.
- Managed the transition to a new POS system, resulting in improved order accuracy and faster service.
- Successfully handled a large-scale catering event, ensuring smooth operations and customer satisfaction.
- Taking booking and helping account department regarding collect the payment
- Implement policies and protocols that will maintain future restaurant operations
- Coordinate daily Front of the House and Back of the House restaurant operations
- Respond efficiently and accurately to customer complaints
- Up to date with food and beverages trends and best practices
- Ability to manage personnel and meet financial targets
- Guest-oriented and service-minded
Trainee Captain - Taj group of Hotels - Cuffe Parade, Mumbai
(2014-02 - 2017-02)
Completed HTP (Hotel Training Program)
- Greeted customers as they arrive
- Managed seating arrangements
- Provided menus and take orders
- Served food and beverages
- Offered welcome drinks to customers
- Took orders and delivered food
- Ensured accuracy and speed of order
- Always follow standard telephone etiquette while speaking to guest over phone.
- Coordinate all guest orders in advance in-order to avoid any partial deliveries to guest rooms.
- Assisted in the kitchen when needed
- Cleaned and setup tables as needed
