Akash Ghosh

Detail-oriented team player with strong organizational skills. Able to handle multiple projects simultaneously with high accuracy. Organized and dependable, successfully managing priorities with a positive attitude. Eager to take on added responsibilities to meet team goals.

Research Executive, Marketing Intelligence - Economic Research Pvt Ltd.

(2024-02)

• Specialize in assisting all sectors of the construction industry to find the right project at the right stage, with the correct contact for engagement.
• Provide real-time insights on every live project across India, helping businesses stay ahead of opportunities.
• Deliver tailored intelligence and expert analysis for contractors, consultants, suppliers, and investors, aligning with their business strategy.
• Work with a team of industry analysts and economists, ensuring accurate, real-time data and strategic decision-making support.
• Offer verified data and key insights to help drive business growth and inform strategic decisions.

Wealth Relationship Manager - ICICI Bank Ltd. - Thane

(2023-04 - 2023-10)

• Created financial models to analyse and evaluate investment strategies.
• Developed and maintained strong relationships with clients to maximize satisfaction.
• Provided specialized financial planning support for clients with diverse portfolios and individual needs.
• Researched and evaluated potential investment products, educating clients on risks and rewards.
• Stayed updated on economic trends and investment opportunities to remain competitive in financial markets.

Senior Customer Relationship Executive - Band-2 - Platinum One Ltd. - Thane

(2019-09 - 2022-12)

• Trained and mentored associates on performance-oriented strategies and customer service techniques.
• Actively listened to customer concerns, providing swift resolutions and escalating issues when necessary.
• Pitched pan-India projects for Godrej Properties, maintaining client satisfaction and building loyalty.
• Met qualitative and quantitative targets, achieving consistent success in customer service and sales.

Senior Customer Relationship Officer - Karvy DigiKonnect - Mumbai

(2018-12 - 2019-09)

• Processed information with a high level of accuracy to meet client needs.
• Launched Godrej Properties products to capture cross-sell opportunities.
• Resolved customer complaints while maintaining a focus on satisfaction and loyalty.
• Pitched pan-India projects for Godrej Properties, consistently driving business growth.

Operations Representative - Concentrix Pvt. Ltd. - Mumbai

(2016-12 - 2017-09)

• Resolved queries from Idea Telecom customers, providing effective support.
• Delegated work and coordinated staff responsibilities to ensure smooth daily operations.
• Cross-sold telecom products, contributing to sales growth.

MBA - Marketing - Manipal University (2021-04)

B.E. - Information Technology - Rajiv Gandhi Proudyogiki Vishwavidyalaya (2008-09 - 2013-09)

Higher Secondary - Science Education - Leonard H.S. School (2007-03 - 2008-03)

10th Grade - Christ Church Boys Senior Secondary School (2004-03 - 2005-03)