Struggle Yt gaming

Electronics and Telecommunication Engineer with over 7 years of diverse experience spanning customer service, operations, and technical support. Demonstrated ability to manage client relationships, lead teams, and resolve complex issues efficiently. Currently seeking to leverage my technical background and professional experience to re-enter the core engineering field.

Relationship Manager at Future Flix Media (TigerExchange) (2023-06 – Present)

Generated sales across gaming platforms and managed customer relationships

• Generated sales across gaming platforms, creating new gaming accounts tailored to customer preferences.
• Resolved customer inquiries related to games, website functionality, transactions, and offers.
• Managed inbound and outbound calls, ensuring timely and effective communication.
• Maintained accurate sales records using Excel and Google Sheets.
• Utilized CRM tools, such as Servetel, Ace phone to optimize sales performance and customer engagement.
• Provide administrative and technical support to clients, ensuring timely and efficient service delivery.
• Manage client communications and coordinate tasks to support business operations.

Senior Academic Counsellor at Intriped Innovation Pvt Ltd (eHobby) (2024-11 – 2025-01)

Called international parents to explain online courses and promoted demo classes

• Called International (US & UAE) parents to explain online courses in Maths, Coding, and Science.
• Promoted free demo classes and handled parent queries professionally.
• Assessed student requirements and recommended suitable programs.
• Scheduled demo classes based on parent availability across time zones.
• Maintained lead follow-ups and demo status using CRM tools.
• Met daily calling and demo booking targets consistently.

Senior Debt Collector at Think and Learn Pvt Ltd (BYJU'S) (2021-04 – 2023-04)

Managed client relationships and recovered customer debts

• Managed key client relationships, ensuring satisfaction with BYJU'S products and services.
• Collaborated with internal teams to deliver exceptional client experiences.
• Developed strategies to help clients achieve success, understanding their needs and goals.
• Led a team member, focusing on productivity and training new joiners.
• Conducted seminars and workshops to provide enrichment opportunities for students.
• Managed loan details, providing SOA or NOC with finance partners.
• Utilized CRM tools like Salesforce, Lead Square, LMS, and Google Sheets to streamline operations.
• Recovered customer debts 30+ days past due and retained customers through targeted offers.

Content Moderator at ShareIt (Coxswain Technologies) (2020-05 – 2021-04)

Ensured user-generated content compliance and led content moderation team

• Ensured user-generated content compliance with platform community standards.
• Identified and removed violating content to maintain a safe environment.
• Prevented the spread of spam, fake news, and misinformation.
• Led a team of content moderators to ensure platform health and safety.
• Monitored content from MOJ and CIRCLE, handling tags, reports, NSFW content, and campaigns.

R&D Engineer at SS Natu Plastics and Metals Private Limited (2019-04 – 2020-04)

Conducted research and development activities for product quality improvement

• Conducted research and development activities to improve product quality and efficiency.
• Collaborated with cross-functional teams to implement engineering solutions.

Customer Support Specialist at Oyo Rooms (Eureka Outsourcing Services) (2016-08 – 2017-09)

Responded to customer inquiries and resolved product/service problems

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve product or service problems by clarifying issues and providing solutions.
• Handle complaints professionally and escalate issues when necessary.
• Document customer interactions and maintain accurate records in CRM tools.
• Follow up with customers to ensure resolution and satisfaction.

B.E. in Electronics and Telecommunication – GM Vedak College of Engineering (2013 – 2018)

H.S.C in Science – BSM Junior College of Science (2011 – 2013)

S.S.C – Home of Faith English High School (1999 – 2011)