Akash Josh

Dedicated and results-driven professional with experience in customer support, Salesforce administration, website management, and DNS configuration. Skilled in live chat, email, and phone support, document verification, technical troubleshooting, and problem-solving. Experienced in handling high-volume customer interactions and delivering clear, efficient solutions across insurance and domain-support processes.

Seeking a challenging role to apply my skills and grow with an organization to mutually benefit both the organization and self.

Executive Associate - Turbify

(2024-01 - 2025-05)

Web hosting and domain services provider. Supported customers on domain, DNS, website and online payment setup as an Executive Associate.

• Guided customers through calls and used Salesforce, Chatterbox and email to resolve DNS and domain-related queries.
• Helped clients build and customize WordPress websites with suitable themes and features.
• Guided setup of merchant accounts like PayPal and Stripe for secure online payments.
• Fixed issues with business emails and domain services to prevent downtime.
• Showed clients how to manage and update their websites on their own.

Customer Support Associate - Concentrix (HDFC Insurance Process)

(2022-12 - 2023-06)

Provided customer support for HDFC insurance policy inquiries, including document verification and policy application approvals.

• Provided customer support through live chat and email for HDFC insurance policy inquiries.
• Worked as a Sales Representative promoting and selling insurance policies to NRI (Non-Resident Indian) customers in a professional and customer-focused manner.
• Verified customer documents, reviewed policy information, and approved eligible insurance applications.
• Handled a high volume of customer requests while maintaining satisfaction through clear communication and efficient problem resolution.

Salesforce Administrator Intern - DigiKas | A.J. Skill Development

(2022 - 2022)

Internship focused on Salesforce administration and CRM operations.

• Completed a six-month internship focused on Salesforce administration and CRM operations.
• Gained practical knowledge in Salesforce configuration, user management, data management, reports, dashboards, and workflow support.

Salesforce Intern - DigiKAS

(2025-10 - 2025-12)

Salesforce-based digital transformation of academic administration, covering the end-to-end student lifecycle for college operations.

• Managed Agile sprint execution including backlog planning and stakeholder coordination.
• Analyzed institutional requirements and translated them into Salesforce-based solutions.
• Designed automation workflows for admissions, fee tracking, exam eligibility, and graduation lifecycle.
• Implemented validation rules and reporting dashboards for administrative teams.
• Supported end-to-end student lifecycle management within Salesforce.

Bachelor of Science - Computer Science - Gayatri Vidya Parishad (2019 - 2022)