Akhil Gopakumar
Support Analyst
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About
I have 4 years of experience with MySQL and Application Change Implementation, including maintenance and support services. I am skilled in ITIL and ITSM processes like Incident, Change, Problem, and Release Management, as well as service improvements. I also have strong communication, teamwork, and follow-up skills. Additionally, I've managed SPLUNK and AppDynamics communications.
Since
December 2024, I've gained experience with project and issue management in Jira, data visualization and system monitoring with Elastic and Grafana, CRM and sales automation in Salesforce, and incident management with PagerDuty. These tools have helped improve workflow, efficiency, and collaboration in my role.
Experience
I have 4 years of experience with MySQL and Application Change Implementation, including maintenance and support services. I am skilled in ITIL and ITSM processes like Incident, Change, Problem, and Release Management, as well as service improvements. I also have strong communication, teamwork, and follow-up skills. Additionally, I've managed SPLUNK and AppDynamics communications.
Since
December 2024, I've gained experience with project and issue management in Jira, data visualization and system monitoring with Elastic and Grafana, CRM and sales automation in Salesforce, and incident management with PagerDuty. These tools have helped improve workflow, efficiency, and collaboration in my role.
