Akshay Ingavale

Results-driven Microsoft 365 & Email Security Engineer with hands-on enterprise experience in administering Exchange Online, Microsoft Teams, SharePoint, OneDrive, Entra ID (Azure AD), Microsoft Purview, and Microsoft Defender for Office 365. Currently serving as an L2 Support Engineer while simultaneously managing escalation handling, Azure AD assessment activities, and cross-team coordination. Contributed to a Microsoft-initiated Azure AD Assessment that achieved a score of 98 points — reflecting exceptional identity security posture across the tenant.

Strong analytical thinker with calm decision-making and excellent communication in English, Hindi, and Marathi.

Microsoft 365 & Email Security Engineer – L2 Support at Insiza Technology (2025-01 – Present)

Deployed at: Tata Communications (Aditya Birla Project)

• Administer Microsoft 365 Admin Centers (Exchange, Teams, SharePoint, OneDrive, Entra ID, Security & Compliance) for enterprise-scale user base, managing full user lifecycle including provisioning, onboarding, and offboarding.
• Diagnose and resolve complex mail flow issues, phishing attacks, spam incidents, and email security threats using Microsoft Defender for Office 365 and advanced message tracing.
• Serve as escalation point for critical L2 incidents, coordinating with L3 engineering teams to achieve rapid resolution and minimize business impact.
• Configure and optimize Defender for Office 365 policies including Safe Links, Safe Attachments, anti-phishing policies, and threat investigation workflows.
• Integrate and manage third-party email security platforms including SendGrid and Checkpoint for outbound email delivery and gateway protection.
• Lead Azure AD (Entra ID) assessment activities as part of a Microsoft-initiated program, achieving 98 assessment points — managing user access, application registrations, RBAC, Conditional Access, and MFA policies.
• Support Microsoft Secure Score improvement initiatives by implementing recommended security controls and best practices across the M365 tenant.
• Maintain ITIL-aligned incident and change management practices, ensuring SLA compliance and documentation of all tickets via service management platforms.

B.Tech in Electronics & Telecommunication Engineering – Rajaram Bapu College of Engineering (2021 – 2025)

HSC (12th Science) – Ligade Patil College of Science (2020)