Akshay Kumar

Customer-focused professional with 3 years of experience in Customer Support and Customer Success roles. Experienced in handling inbound and outbound calls, chat support, customer query resolution, complaint handling, and delivering excellent customer experiences. Strong communication, listening, and problem-solving skills with a customer-first approach. Comfortable working in fast-paced environments and collaborating with teams to ensure timely issue resolution.

Customer Support / Customer Success Executive

Experience: 3 Years

• Handled customer interactions through calls and chat support channels.
• Resolved customer queries, concerns, and complaints professionally and within defined timelines.
• Maintained high customer satisfaction by delivering quality support and timely follow-ups.
• Coordinated with internal teams to resolve escalated customer issues.
• Maintained accurate records of customer interactions and case updates.
• Assisted customers with service-related information and process guidance.
• Achieved productivity and quality targets while ensuring positive customer experiences.

12 from cbse