Akshay Sood

1 Year as Data Analyst at Global Logic India Pvt Ltd. 4 years of experience as Sr.

Executive

Operations in Pharmaceuticals Distribution Company. 2 years of experience as Export Documentation and Administration Executive in an OCC and Plastic Fibre Recycling Trading Company. 3+ years of experience in Customer Service and Route Planning Executive in a 3P Logistics Company. Well versed in employee's management to handle daily work routine. Ability to work under deadlines and willingness to accept responsibilities. Good in communication, coordinate with team and their skill improvement.

Customer Service and Route Planning Executive - Furdeco Home delivery Private Ltd

(2023-12)

• Planned and optimized multi-drop delivery routes for timed, two-man, and business-critical home delivery services.
• Managed next-day allocations for multiple clients, balancing capacity, and delivery time windows.
• Adjusted routes dynamically to accommodate customer requirements, failed deliveries, re-routes, and urgent add-on jobs, minimizing operational disruption.
• Conducted pre-delivery messages and time-window confirmations to improve first-time delivery success and customer satisfaction.
• Coordinated closely with customer service to ensure routes were executed efficiently and cleared on schedule.
• Utilized strong customer service background to manage outbound communication, handle escalations, and support smooth end-to-end delivery execution.
• Maintained full visibility of the delivery lifecycle, from route planning and system updates to job completion.

Customer Service Executive - Logitrade BPO Solutions Pvt Ltd

(2022-08 - 2023-09)

• Communicating with Clients/Consignee to quote them Rates for the shipments.
• Handle Work Orders on Daily basis and enter details with high accuracy.
• Tracing the daily shipments to check if any shipment is grounded on port/rail and check the last free day with respect to the shipping line.
• Planning daily appointments with the consignee to deliver the shipment.
• Communicating track of shipments to consignee like ETA and reasons for delay or cancellation.
• Preparing all the reports for tracking the shipments.

Sr. Executive Operations - Ajay Pharmaceuticals Pvt Ltd

(2017-11 - 2022-07)

• Worked with management to identify business options & resources. Researched business performance & analyze data to determine points of weakness.
• Handle purchase orders for more than 10 clients as per the monthly sales turnover to assure the accurate stocks on board to fulfill day to day targets.
• Identify different issues in management & organizations operations to offer recommendations based on findings and assist management in identifying issues sorting solutions, implementing them and make efforts for positive change in business/ management process.
• Develop change & stakeholder engagement plans and change network for upstream distribution and sales turnover.
• Monitor employee performance & quality check in respect to sales for daily work routine.

Export Documentation and Administration Executive - Reliance Fibres Ltd

(2017-06 - 2017-11)

• Entering Bookings and Container details in the software.
• Prepare export documentation for Bill of Lading (Bill of Exchange, Certificate of origin, PSIC report, Insurance certificate, Self-Declaration) for banking shipments to India
• Chasing suppliers to timely receive the load documents (Annex) from suppliers to meet up the VGM (Verified Gross Mass Weight) deadline.
• Monitor the ETA of truck/container from haulier to Shipping line and from shipping line to depot for material collection. Active enough to avoid any extra charges for late runners.
• Coordinating with courier partner for day-today requirements

Export Documentation Executive - J & H Sales International Ltd

(2016-03 - 2017-06)

• Coordinate with team members to updating the export documents into the system's software.
• Updating the weekly plans on excel sheets and making it live.
• Coordinating all the incoming call and chasing the suppliers to full fill all the purchase orders.
• Apart from this supporting documentation manager by checking Bill of lading documents/Letter of credits documents and cross verifies the same.
• File everything for future reference as per week like the purchase order sheets, updating revised plan sheet received from shipping line and update VGM sheet.

Associate Analyst - Global Logic India Pvt Ltd

(2014-07 - 2015-06)

• Coordinate with team members to complete daily operations
• Interacting with clients on daily basis to insist them to retain on board.
• Updating MIS for the process.
• Timely deliver different project (data) and help design processes for QA.
• Communicating and participating on project forums to make the required changes on project.
• Optimize existing processes and provide support to other process as well.

Executive Program - Supply Chain Management - IIM – Lucknow

Post Graduate Diploma - Marketing & Management - Vedatya Institutes formerly IIMT- Gurgaon (2013)

B.B.A - Management - D.A.V Institute of Management & Technology, Faridabad (2010)