Customer Service and Route Planning Executive - Furdeco Home delivery Private Ltd
(2023-12)
- Planned and optimized multi-drop delivery routes for timed, two-man, and business-critical home delivery services.
- Managed next-day allocations for multiple clients, balancing capacity, and delivery time windows.
- Adjusted routes dynamically to accommodate customer requirements, failed deliveries, re-routes, and urgent add-on jobs, minimizing operational disruption.
- Conducted pre-delivery messages and time-window confirmations to improve first-time delivery success and customer satisfaction.
- Coordinated closely with customer service to ensure routes were executed efficiently and cleared on schedule.
- Utilized strong customer service background to manage outbound communication, handle escalations, and support smooth end-to-end delivery execution.
- Maintained full visibility of the delivery lifecycle, from route planning and system updates to job completion.
Customer Service Executive - Logitrade BPO Solutions Pvt Ltd
(2022-08 - 2023-09)
- Communicating with Clients/Consignee to quote them Rates for the shipments.
- Handle Work Orders on Daily basis and enter details with high accuracy.
- Tracing the daily shipments to check if any shipment is grounded on port/rail and check the last free day with respect to the shipping line.
- Planning daily appointments with the consignee to deliver the shipment.
- Communicating track of shipments to consignee like ETA and reasons for delay or cancellation.
- Preparing all the reports for tracking the shipments.
Sr. Executive Operations - Ajay Pharmaceuticals Pvt Ltd
(2017-11 - 2022-07)
- Worked with management to identify business options & resources. Researched business performance & analyze data to determine points of weakness.
- Handle purchase orders for more than 10 clients as per the monthly sales turnover to assure the accurate stocks on board to fulfill day to day targets.
- Identify different issues in management & organizations operations to offer recommendations based on findings and assist management in identifying issues sorting solutions, implementing them and make efforts for positive change in business/ management process.
- Develop change & stakeholder engagement plans and change network for upstream distribution and sales turnover.
- Monitor employee performance & quality check in respect to sales for daily work routine.
Export Documentation and Administration Executive - Reliance Fibres Ltd
(2017-06 - 2017-11)
- Entering Bookings and Container details in the software.
- Prepare export documentation for Bill of Lading (Bill of Exchange, Certificate of origin, PSIC report, Insurance certificate, Self-Declaration) for banking shipments to India
- Chasing suppliers to timely receive the load documents (Annex) from suppliers to meet up the VGM (Verified Gross Mass Weight) deadline.
- Monitor the ETA of truck/container from haulier to Shipping line and from shipping line to depot for material collection. Active enough to avoid any extra charges for late runners.
- Coordinating with courier partner for day-today requirements
Export Documentation Executive - J & H Sales International Ltd
(2016-03 - 2017-06)
- Coordinate with team members to updating the export documents into the system's software.
- Updating the weekly plans on excel sheets and making it live.
- Coordinating all the incoming call and chasing the suppliers to full fill all the purchase orders.
- Apart from this supporting documentation manager by checking Bill of lading documents/Letter of credits documents and cross verifies the same.
- File everything for future reference as per week like the purchase order sheets, updating revised plan sheet received from shipping line and update VGM sheet.
Associate Analyst - Global Logic India Pvt Ltd
(2014-07 - 2015-06)
- Coordinate with team members to complete daily operations
- Interacting with clients on daily basis to insist them to retain on board.
- Updating MIS for the process.
- Timely deliver different project (data) and help design processes for QA.
- Communicating and participating on project forums to make the required changes on project.
- Optimize existing processes and provide support to other process as well.
