Akshay Thakre
Dynamic and results-driven professional with over 9 years of experience in high-stakes operational environments
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About
Dynamic and results-driven professional with over 9 years of experience in high-stakes operational environments, specializing in International Customer Service, Voice Operations, and Technical Support. Currently contributing to the FinTech sector, demonstrating a strong track record of delivering excellence in customer satisfaction, managing complex global communications, and adapting to fast-paced digital workflows. Combines a strong technical foundation with extensive service expertise to deliver streamlined process optimization and top-tier service delivery across global client accounts.
Experience
Executive, International FinTech Voice Process - Teleperformance - Indore, MP
(2026-02)
- Delivers high-level voice support for international FinTech clients, ensuring seamless and accurate resolution of complex financial queries.
- Maintains strict adherence to compliance, privacy laws, and strict data security protocols within a highly regulated global financial environment.
- Utilizes advanced CRM software and internal tracking systems to manage customer interactions and consistently meet or exceed stringent service-level agreements (SLAs).
- Achieves top-tier ratings in customer satisfaction (CSAT) and internal quality assurance (QA) audit scores.
Senior Executive, International Customer Service & Operations - IndiGo Airlines - Various Locations
(2016-09 - 2025-03)
- Spearheaded international customer service and operational workflows, ensuring a premium-tier passenger experience for a leading global carrier.
- Managed high-pressure escalations, conflict resolution, and real-time solutions for diverse global clientele in a fast-paced environment.
- Facilitated seamless communication between cross-functional teams to optimize operational efficiency, resource management, and on-time performance.
- Recognized for consistency, leadership, and dedication over an exemplary 8-year tenure, contributing heavily to brand loyalty and service excellence.
Education
Bachelor of Computer Applications - Computer Applications - ISBM University, Raipur (2022)
