Vasim Mirza

Dynamic and result-oriented hospitality professional with over 18 years of extensive experience across India and the UAE in sales, reservations, revenue management, and front office operations. Proven ability to drive occupancy growth, optimize OTA performance, and negotiate high-value contracts. Successfully managed end-to-end guest service operations and led cross-functional teams.

Recognized for enhancing guest satisfaction, building profitable partnerships, and implementing innovative sales strategies that consistently deliver measurable results.

Sales & Reservation Manager - Tadoba Tiger King Resort - Maharashtra, India

(2018-06 - 2026-07)

• Manage end-to-end reservations, guest service, and OTA operations
• Coordinate jungle safaris and liaise with forest authorities
• Implement promotions and sales strategies to boost occupancy
• Maintain revenue reports and handle daily briefings with ownership
• Actively upsell and close sales on incoming reservation calls to maximize reservation revenue
• Track competitor rates and resort promotions while maintaining rate parity across all booking channels
• Build and maintain relationships with travel agents through regular outreach and promotional updates
• Ensure all guest complaints are handled professionally and resolved to the guest's satisfaction
• Ensure all bills and payments are collected from guests accurately and on time
• Follow up with guests regarding their stay and encourage online feedback to help grow resort sales
• Oversee resort operations and coordinate with the resort manager on daily operational matters
• Personally visit the resort during high-occupancy periods to oversee operations and ensure guests are highly satisfied

Negotiations Specialist - Desert Gate Tourism - Dubai, UAE

(2015-05 - 2018-02)

• Negotiated rates and promotions with hotel partners
• Handled allotments, stop sales, and site inspections
• Assisted reservation teams with contract updates and invoice checks
• Maintained hotel contracted rates and conducted regular rate comparisons against competitor websites
• Followed up with hotels for new market-based promotions and uploaded them daily
• Prepared daily reports for tour operators based on market requirements

Assistant Reservations Manager - Asiana Hotel - Dubai, UAE

(2012-11 - 2015-04)

• Oversaw FIT bookings, group bookings, travel agent bookings, rate updates, and guest communications
• Ensured rate parity and reservation accuracy across platforms
• Attended revenue meetings and managed commission invoicing
• Qualified incoming reservation calls, actively selling the hotel and working to close every inquiry
• Managed group bookings including rooming lists, movement distribution, and group information sheets prepared ahead of arrival
• Prepared VIP reservation reports for the Rooms Division Manager and weekly revenue reports
• Monitored room availability and best available rate, updating online channels and cross-checking competitor pricing accordingly
• Followed up on no-show and cancellation charges and pending payments
• Verified arrival and departure details and confirmed next-day arrivals with guests in advance
• Checked reservation request forms and correspondence, ensuring reservation accuracy in the hotel PMS daily
• Controlled complimentary and house-use reservations in line with hotel policies and procedures
• Ensured smooth communication and coordination between Room Reservations and Reception, Concierge, Sales, Housekeeping, and Accounting
• Supervised reservation staff performance and ensured consistent guest recognition across telephone interactions
• Handled guest complaints and served as liaison with concerned departments
• Tracked online travel agency rate changes and reviewed upselling performance of reservation staff
• Worked to maximize room sales and revenue, keeping the reservations department individually profitable
• Ensured proper shift handover with timely communication of updates to all reservation staff
• Met with corporate and leisure clients to build business relationships and secure bookings
• Attended weekly guest service improvement meetings and suggested operational improvements where needed

Team Leader – Front Office & Reservations - Centro Sharjah Hotel (Rotana Group) - Sharjah, UAE

(2012-02 - 2012-10)

• Supervised front office team and managed room blocks
• Resolved guest complaints and ensured smooth coordination with all departments
• Conducted regular staff training and daily briefings to reinforce company standards and policy compliance
• Reviewed daily rate variance reports and verified reservations were logged under the correct market segments
• Coordinated with housekeeping to ensure rooms were ready ahead of arrivals and followed up on discrepancies
• Monitored timely OTA payment processing and followed up on pending pay masters
• Arranged daily guest transportation and monitored the daily late checkout report
• Met with departing guests to ensure a positive stay experience and encourage positive online feedback
• Scanned daily arrivals and ensured all reservations were guaranteed, following up with guests on non-guaranteed bookings
• Checked the previous day's reservations and reviewed GSA shift reports for accuracy
• Blocked rooms as per guest requests and prepared the daily pick-up report

Guest Service & Reservation Agent - Centro Sharjah Hotel (Rotana Group) - Sharjah, UAE

(2011-01 - 2012-01)

• Managed check-ins, check-outs, and reservation bookings
• Handled group and corporate bookings, visa processing, and travel agent coordination

Reservation Agent - Holiday Inn Express - Dubai, UAE

(2009-11 - 2011-01)

• Supported booking operations, guest communication, and OTA management

Guest Service Associate - ITC Kakatiya - Hyderabad, India

(2008-03 - 2009-10)

• Handled front desk operations, cash handling, and guest registration

Bachelor's - Hotel Management - Niraj College of Hotel Management, Osmania University

Intermediate - NIOS

S.S.C. - Kendriya Vidyalaya