Naresh Bisen

Dynamic logistics professional with over 7 years of experience leading teams and optimizing hub operations and Recruiter to drive efficiency and enhance service delivery. Expertise in logistics operations and proficiency empower the ability to streamline processes and foster collaboration within teams. A proven track record of managing diverse operational challenges while maintaining a focus on quality and performance.

Committed to leveraging skills in a challenging new role to contribute to organizational success and operational excellence.

Team Lead - Ekart Logistics Pvt.Ltd - Nagpur

(2017-06 - 2018-01)

• Monitor calls, coach agents, and handle customer escalations
• Lead and motivate a team to meet performance goals
• Ensure compliance with company policies and procedures
• Analyze customer behavior and improve the customer journey
• He acts as a de-facto mentor for the team
• The responsibilities of a team leader include writing plans, delegating tasks, providing feedback, working through problems, and listening to their team members.

Team Leader Recruiter - Shadowfax Pvt.Ltd - Nagpur

(2018-01 - 2020-03)

Senior Executive (Hub Operations) - Shadowfax Pvt.Ltd - Nagpur

(2021-01 - 2022-07)

Handle Hub operation ex. Inbound , Outbound, RTO ( Return to Origin), RVP ( Reverse Pickup ), BRSNR, CPD ( cx promis Date) , EOB ( Extent of Birch ) , DiD ( Dealy & Delivery ), Fake (1.5 %), DSR ( Abou 90 %), PSR ( Abou 85 %), NPS (Net promoter Score 85 %), LPS (Loss Prevention System target 0 %), CPS (Cost Per Sale), Prexo Handling, Huddle,performance Maintain , Misroot, Short Address,NSS, Duplicate shipment Marking. Identifying and resolving operational issues.

Team Leader Recruiter - Grab a Grub Services Pvt.Ltd - Nagpur

(2022-07 - 2023-07)

Sr. Recruiter (Executive) - Flipkart.com - Nagpur

(2023-08)

• Manage the recruitment process of the company
• Finding and interviewing suitable candidates
• Multiple Vendors Manpower Provided
• Manage every step of the recruitment process
• By analyzing recruitment data, improve recruitment strategies
• Monitoring changes in labor laws and recruitment patterns
• It would be best to suggest how to hire
• Nomination of the best candidate for the post

S.S.C. (2011-03)

H.S.C. (2015-02)

ITI(Mason)Civil - Civil (2016-08)