Althia Pj

Dedicated and customer-focused restaurant Shift manager with 3.5 years of experience in delivering high-quality service in fast-paced dining environments. Skilled in handling multiple tasks, ensuring guest satisfaction, and maintaining a clean, organized work area. Proficient in food and beverage service, order taking, and POS systems, with a deep commitment to providing an excellent dining experience for every guest.

Possess strong communication, teamwork, and problem-solving abilities, ensuring smooth operations and positive customer interactions.

Operations And Sales TL : RL6 - Travel Food Service Private Limited (Airport Domestic)

(2026-01)

• Managed daily operations in a high-volume airport outlet, ensuring smooth service and adherence to company standards.
• Supervised and coordinated team members during shifts, ensuring efficient task execution and service flow.
• Drove sales through upselling, cross-selling, and promotional initiatives to maximize revenue.
• Monitored customer experience and resolved guest concerns promptly to maintain high satisfaction levels.

Assistant Restaurant Manager - Subway (Eversub India Private Limited)

(2025-07 - 2025-12)

• Assisting the Restaurant Manager in day-to-day operations, including team supervision, floor coordination, and guest service support.
• Monitoring customer experience and promptly addressing guest feedback to maintain service quality and satisfaction.
• Supporting inventory checks and stock management to ensure availability of critical items during operations.

Shift Manager - Pizza hut (Devyani International limited)

(2024-07 - 2025-07)

• Daily Monitoring analysis of the food control reports
• Managing inventory and maintain reports
• Weekly and monthly roaster planning of managers and team members.
• Sale projection and ordering
• Hiring and onboarding of new employees
• Wastage control of the store
• Customer service
• Knowledge of health and safety regulations
• Lead and train team members to maintain efficiency, product knowledge and excellent customer engagement

Guest Delight Associate - Popeyes

(2023-11 - 2024-06)

• Ensured the cleanliness and sanitation of the front counter and dining area, adhering to food safety regulations.
• Prepared food items according to company standards, ensuring quality, consistency, and adherence to health and safety guidelines.
• Packaged and delivered orders quickly, especially during peak hours, to maintain fast service.

Senior Staff & Brew Master - Burger King

(2023-02 - 2023-10)

• Greeted customers and took orders with accuracy and a positive attitude, enhancing the customer experience.
• Worked with team members to ensure food items were prepared and served according to company standards.
• Participated in stock management and inventory control, ensuring supplies were available when needed.

Team Leader & Sandwich Artist - Subway (Eversub India Private Limited)

(2020-01 - 2023-01)

• Maintained a clean and organized workstation, following sanitation protocols and ensuring all equipment was functioning properly.
• Participated in opening and closing procedures, including setting up food stations and securing the premises.
• Assisted in training new staff members on customer service protocols, food preparation, and health and safety procedures.

Diploma - Hospital Administration - AVODHA (2023 - 2024)

HSC +12 - GOVERNMENT GIRLS HSS (2019 - 2020)