Amal B

Dynamic and people-focused HR & Administration professional with nearly two years of international experience in the mining and engineering sector in Zambia. Skilled in employee onboarding, HR operations, payroll support, employee database management, training coordination, conflict resolution, attendance management, and employee welfare. Experienced in supporting diverse workforces across multiple job sites while maintaining strong employee relations and ensuring smooth administrative operations.

Backed by an MBA in HR & Marketing and practical exposure to employee engagement within the IT industry, I am eager to transition into an HR role in a progressive IT or technology-driven organization. Passionate about using effective HR strategies, digital systems, and people-centric practices to improve employee experience, strengthen workplace culture, enhance retention, and contribute to organizational growth.

HR & Administrator - Onshore Construction Pvt Ltd - Chingola, Zambia

(2024-09 - 2026-06)

• Employee Onboarding & Orientation: Managed end-to-end employee onboarding processes, including employee documentation, induction sessions, company policy orientation, and the smooth integration of new employees into the organization.
• HR Operations & Employee Records: Maintained accurate and confidential employee records, regularly updated HR databases, prepared HR-related documentation, and ensured efficient record management across multiple project locations.
• Payroll, Attendance & Workforce Coordination: Supported payroll processing by collecting, reviewing, and verifying employee information while maintaining attendance records, timesheets, and workforce data across various project sites.
• Employee Relations & Conflict Resolution: Addressed employee concerns, supported grievance handling, and resolved workplace conflicts in accordance with company policies, contributing to a positive, collaborative, and employee-focused work environment.
• Training, Employee Welfare & Stakeholder Management: Coordinated employee training initiatives and managed workforce welfare requirements, including food and accommodation arrangements. Built and maintained effective working relationships with employees, management, vendors, and other stakeholders.
• Administration & Office Coordination: Performed day-to-day administrative duties, including document preparation, filing and record maintenance, correspondence management, office coordination, logistical support, vendor follow-ups, and assistance with operational requirements. Coordinated with employees, management, project teams, and external stakeholders to ensure the smooth functioning of administrative activities across project locations.

Internship Student - I-NET Infotech - Kochi, India

(2023-05 - 2023-06)

• Conducted an in-depth study on employee morale to identify key factors influencing employee engagement, workplace satisfaction, productivity, and employee retention.
• Recommended employee engagement and morale-enhancement strategies aimed at reducing absenteeism and employee turnover while strengthening employee relations.
• Proposed initiatives to promote a positive and collaborative work environment by encouraging employee interaction, teamwork, effective communication, and workplace participation.

Client Relationship Account Manager - Shop101 Shopping App

(2019-06 - 2020-04)

Managed relationships with existing clients while identifying, approaching, and onboarding new clients across India to expand the customer network and support business growth for the Shop101 shopping application.

Business Development Executive - BDS Services Ltd

(2018-06 - 2019-05)

Administration managed office documentation, filing, reports, correspondence, logistics, vendor coordination, and general administrative support to ensure smooth daily operations across multiple project locations.

MBA - HR & Marketing - Mount Zion Institute of Management (2023-08)

BBA - HR & Marketing - Vikas College of Arts, Science & Commerce (2021-04)