Aman Kumar

Troubleshot and resolved application-related issues, bugs, and user-reported incidents. Provided technical support, managed issue tracking, and ensured timely resolution of requests. Collaborated with cross-functional and backend teams to identify root causes and implement solutions.

Service Desk Associate - Trukker technologies pvt. Ltd

(2025-06 - 2026-04)

• Troubleshot and resolved application-related issues, bugs, and user-reported incidents.
• Provided technical support, managed issue tracking, and ensured timely resolution of requests.
• Collaborated with cross-functional and backend teams to identify root causes and implement solutions.

Technical Support Associate - Precise Research Solutions

(2024-11 - 2025-04)

• Diagnosed and resolved technical issues in web applications.
• Supported users by troubleshooting application-related problems.
• Collaborated with developers to investigate defects and deploy fixes.
• Maintained issue documentation and followed resolution procedures.
• Contributed to application stability and user experience improvements.

B.Tech - Computer Science - Global Institute of Technology and Management, MDU Rohtak (2020 - 2024)

Class XII - Senior Secondary School (BSEB) (2018 - 2020)