Amit Awasthi

Dynamic HR/IT Manager with a proven track record at Naseeb Labs Pvt Ltd, excelling in recruitment, technical support, and organizational development. Leveraged HR software proficiency and exceptional team collaboration skills to enhance operational efficiency and employee engagement. Achieved a significant improvement in staff development and IT infrastructure management, driving continuous improvement across departments.

Seasoned

Administrator with background in managing office operations, coordinating with multiple departments, and improving administrative processes. Known for strength in strategic planning, team leadership and problem-solving. Demonstrated ability to streamline office operations for efficiency and productivity. Proven track record of positive impact on workplace environment and staff morale.

Manager HR/IT - Naseeb Labs Pvt Ltd

(2018-06)

• Hiring Lab Personnel
• Enforcing Organizational Policies
• Ensuring Health and Safety
• Maintaining Staff Licensing and Development
• Coordinating with purchase for supplier/sub-contractors' evaluation
• To maintain the specifications of national/international standards
• Monitoring incoming inspection, in-process inspection and final test results
• Control of non-conforming product
• Ensuring implementation of corrective and preventive action
• Interact with external agency for external proficiency testing
• To identify and implement statistical techniques
• Take corrective and preventive actions wherever necessary for ensuring quality
• Analyze the data collected for continual improvement
• Updating the document of external origin
• Ensure all records are maintained
• Looks after the customers at the reception
• Handle customer complaint, if any to their satisfaction
• Apply band aid to the customer at the point of phlebotomy
• Communication of critical/urgent reports to customer or their clinician
• Take care of urgent request for report and its communication

HR/IT-Manager - Credentia Business Processes Private Limited - Mohali, Punjab

(2014-05 - 2018-05)

• Administration of Windows 2003, 2008 & 2012 Servers
• Troubleshoot backup failures
• Implementation of changes on production servers in a large Web Center environment
• Build servers for production and test environments following strict build procedures
• Assist in troubleshooting production issues with members of other teams within I.T
• Troubleshoot server hardware issues and work with service providers to facilitate repairs
• Proactively monitor systems health by physically inspecting environment and utilizing provided tools
• Created proactive procedures for problem preventions and resolutions, interfaced with software developers, analyzed issues, and designed solutions
• Knowledge process outsourcing (KPO) is a form of outsourcing in which knowledge- and information-related work is carried out by workers in a different company or by a subsidiary of the same organization

System Administrator - Smartbuzz WebServices Private Limited

(2004-01 - 2014-01)

• Provided IT support, Vonage phone, remote, and desk side support to over 150 users
• Team Lead duties included successfully trained entry and junior level technicians to ensure successful integration onto the team
• Manage ticketing system; Create, track, escalate and close trouble and/or infrastructure change tickets in Footprints
• Track activities of technical request to whom tickets were assigned to ensure request were resolved in timely manner meeting SLA requirements
• Provide timely responses to client and management requests
• Status updates on such requests need to be provided on a regular basis
• Ensures problem ownership and promote end-user satisfaction
• Provide HW SW support for PCs, laptops, Android, iPhones, Windows etc
• Active Directory Administration to include password resets, create, edit and delete user profiles, etc
• Troubleshoot network connectivity issues
• Follow set policies and procedures when assisting clients to ensure proper handling of requests
• Provided system administration of Network, Web, and/or communication systems, including Local Area Network (LAN) and Wide Area Network (WAN) systems
• Collaborated with IT management personnel and Project Team and oversaw all logistics on a time-sensitive projects offered administrative procedures required to achieve full contractual compliance
• Oversees gathering of EUS current metrics so it can be assessed against targeted SLAs for process gaps and improvements as well as root cause for missed SLAs and provides monthly feedback to management on overall and individual performance using KPI dashboards
• Compatibility testing included software and system patches, driver compatibility, and end user training
• Assisted the customer in resolving highly complex technical problems on a primary account by providing guidance regarding software and hardware problems
• Assisted with the creation of Standard Operating Procedures (SOPs) to maintain equality while providing high level end user support
• Work with Network Administration/Engineering (support) teams to identify and resolve complex and system wide issues
• Work to define and improve processes for laptop replacements and hardware upgrades and other tasks performed by the team
• Worked in creating the Windows 7 environment of PCs and laptops for compatibility testing
• Identified, evaluated, and prioritized customer problems and complaints during testing to ensure that inquiries were analyzed for possible resolution
• Recommended changes to policies and procedure to streamline operations
• Logged and tracked inquiries using a problem management database and maintained history records for related problem documentation

BCA - Punjab University

Diploma - computer hardware - Jetking Chandigarh