Amit Purohit

Customer Success and Project Coordination professional with 8+ years of experience managing 100+ clients and coordinating 70+ digital projects across multiple industries. Experienced in client communication, project coordination, requirement gathering, meeting coordination, documentation, follow-ups, vendor management, technical coordination, and post-project support. Currently manage 7–8 projects simultaneously while coordinating with 10+ developers and designers.

Technology-savvy and comfortable working with WordPress, hosting and server environments, Google Workspace, Slack, and AI tools. Known for taking ownership, keeping stakeholders aligned, explaining complex information in simple terms, and following issues through to resolution. Now looking to bring this experience into a remote Executive Virtual Assistant / Project Coordinator role supporting international teams and business leaders.

Customer Success Manager / Client & Project Coordinator at WEB TECHNEEQ (2016-01 – Present)

Serve as the primary point of contact between clients, management, developers, designers, and external vendors across the complete project lifecycle.

• Manage approximately 7–8 projects simultaneously, coordinating requirements, priorities, timelines, approvals, deliverables, and follow-ups.
• Manage relationships with 100+ clients across hospitality, finance, healthcare, logistics, real estate, manufacturing, NGOs, and corporate businesses.
• Coordinated 70+ website and digital projects, including WordPress, React, PHP, and HTML-based projects.
• Coordinate with 10+ developers and designers, translating client requirements into clear and actionable tasks.
• Conduct client meetings, capture requirements and decisions, prepare meeting notes, organize feedback, and communicate action items to relevant team members.
• Track project progress and follow up with internal teams to ensure agreed deliverables are completed within timelines.
• Organize client content, media, documentation, approvals, and project information so development teams have clear and structured requirements.
• Provide regular project updates to clients and manage communication during development, testing, deployment, and post-launch support.
• Handle client escalations by understanding the problem, coordinating the appropriate internal or external resource, and staying involved until resolution.
• Coordinate website deployments, migrations, hosting, domain, DNS, SSL, email configuration, backups, and server-related activities with technical teams and external vendors.
• Explain technical concepts to non-technical clients in simple language, including hosting options, domains, server requirements, bandwidth, storage, SSL, email hosting, and website technologies.
• Help clients evaluate technology and service purchases based on actual business requirements and budget rather than recommending unnecessary expenditure.
• Coordinate WordPress maintenance activities including plugin updates, backups, performance checks, vulnerability remediation, malware cleanup, broken links, forms, and responsive-layout issues.
• Work with developers to troubleshoot website errors, malware infections, injected scripts, database issues, plugin conflicts, and migration problems.
• Support ongoing customer relationships through post-sales follow-ups, maintenance coordination, service recommendations, and issue resolution.
• Retained client relationships for several years through consistent communication, proactive support, and reliable project coordination, with some relationships continuing for approximately six years.
• Recovered delayed client payments through persistent but professional communication while maintaining the underlying customer relationship.
• Advised clients on practical digital solutions, including situations where a full website was not immediately necessary and a simpler digital presence could better suit their current business stage.
• Prepared proposals, presentations, project updates, and service recommendations for clients and management.

Communication Intern at RELIANCE / INTERNATIONAL COPPER ASSOCIATION INDIA (2013-01 – 2014-12)

• Supported communication and coordination between vendors and internal technical teams.
• Assisted with follow-ups, requirement communication, and coordination of assigned activities.
• Worked as a communication link between external vendors and technical stakeholders.

Master of Computer Applications in MCA – Narsee Monjee Institute of Management Studies (NMIMS) (2013-05)

Bachelor of Commerce in B.Com – Sardar Patel University (2010-03)